Answer: When your subscription expires, your bots will be paused according to Free plan limits, but you won’t lose their configurations. Deals will continue as planned. For full details, visit What happens when my subscription ends.

Answer: Yes, 3Commas is a non-custodial crypto trading software, meaning it cannot access or withdraw your funds. Your account connects to exchanges via API keys, which only allow 3Commas to manage trading but not withdrawals. To enhance security, 3Commas uses advanced protection methods such as API Key Whitelisting, SignCenter, and Fast Connect where supported.

For additional security:

For more security tips, visit our 3Commas Security Help Article.

Answer: You can stop future charges by canceling the recurring payment. To do this, kindly check this article: How to cancel a recurring payment for my subscription?.

Answer: 3Commas does not hold your funds. Your funds remain on the connected exchange, and withdrawals must be made directly through your exchange account.

Answer: Make sure you are using Cross Margin on Bybit, as only Cross Margin is supported at the moment in Bybit API v5. After changing the setting, refresh the account to check if the balance is now displayed.

Answer: Make sure your API connection to the exchange is correctly set up. You might need to refresh the connection or check if your exchange supports the features you’re trying to use (e.g., futures trading or spot trading). You can check this list of supported exchanges.

Answer: 3Commas supports many major exchanges like Binance, Bybit, OKX, Coinbase, and more. For a full list, check out our article Supported Exchanges on 3Commas.

Answer: You can switch between Spot and Futures bots by selecting the relevant exchange account when setting up the bot. Ensure that you’ve correctly connected both spot and futures accounts via API keys.

Answer: In a trading pair like BTC/USDT:

Answer: A DCA bot uses Dollar-Cost Averaging to buy more of an asset at preset intervals, while a Grid bot places buy and sell orders at fixed price levels, allowing you to profit from price fluctuations.

Answer: Yes, you can run multiple bots across different exchanges at the same time as long as they are properly connected via API keys and meet the subscription plan’s limitations.

Answer: When creating a SmartTrade, you can set stop-loss and take-profit levels by using the options in the trade interface. These orders will automatically trigger once the specified price conditions are met.

Answer: If the TradingView chart isn’t loading, try the following steps:

Answer: 3Commas does not currently offer an arbitrage bot. However, you can read more about crypto arbitrage in our article What is Crypto Arbitrage.

Answer: If your bot is placing orders with insufficient funds, it could be that it hasn’t been paused or disabled properly. Double-check the bot’s status and make sure it’s not trying to execute trades without adequate balance.

Answer: If you can’t see closed deals, make sure that the filter settings on your dashboard are set to show closed deals. You may also need to refresh your browser or clear cache.

Answer: Yes, you can edit a DCA bot’s settings even after it has started. Go to the bot's settings and make the necessary adjustments. However, only new deals will be affected by the changes. Previously opened deals will stay as is.

Answer: This warning shows up when there isn’t enough balance in the specified asset pair on your exchange. Double-check your account to ensure you have sufficient funds available for the bot to operate.

Answer: Yes, 3Commas is available as a mobile app on both iOS and Android. You can manage your bots, trades, and portfolios on the go through the app.

Answer: SmartTrade allows you to manually place and manage trades with advanced options like take-profit and stop-loss. A trading bot, on the other hand, is automated and executes trades based on pre-set strategies.

Answer: 3 SmartTrades are available on the Free plan, but higher-tier subscription plans offer greater limits on active Smarttrades.

Answer: The current version of the 3Commas mobile application does not support displaying SmartTrades created by the Signal bot. This feature is still under development and is expected to be included in future updates of the app. For now, you will not be able to manage or view these SmartTrades within the mobile application, and this is a known limitation. We apologize for the inconvenience and appreciate your patience while this functionality is being worked on.

Answer: To connect 3Commas with TradingView, you’ll need to set up alerts in TradingView and use the webhook URL provided by 3Commas from the specific bot (DCA/Signal bot). For detailed instructions, check our guides:

Answer: If your bot isn’t starting a deal, check that all API keys are correctly connected, your account has sufficient balance, and verify the conditions on the bot settings are met. Also, verify that you haven’t exceeded your subscription plan’s bot limits.

Answer: You can enable 2FA in your account settings under Security. We highly recommend enabling 2FA to add an extra layer of protection to your account.

Answer: Yes, but you will need to reach out to 3Commas Support to change your login method from Binance to email/password.

Answer: You can still log into 3Commas without a paid account, so the issue may not be related to your subscription. If you use email/password to login and entered the wrong password multiple times, your account may be locked. You can unlock it by resetting your password using the "Forgot Password" link.

Answer: To upgrade your subscription, go to Subscription, select the plan you want, and follow the instructions for payment. For full details, visit Can I change my subscription?.

Answer: Promo codes typically offer a one-time discount and cannot be reused unless otherwise stated.

Answer: The subscription fee appears in your local currency. For example, in Poland, it's shown in ZLT instead of EUR. 3Commas adjusts pricing based on the country and its currency, which is why you may see differences in rates.