Here you will find frequently asked questions we get regarding 3Commas Account settings all in one location; have a read and see if your question is answered below!
If not, our fast and friendly support team will be there to help.
I've forgotten my password! How can I reset it?
To reset your password, please make sure you are signed out from any 3commas accounts and click this link: https://3commas.io/users/password/new
The process will then send you an email with a link to click to set a new password.
Please check your emails, including the Spam or Junk folders for any messages from email@example.com
Can I get instant messages from 3Commas regarding my trades?
Yes! In addition to Email, we also support integration with Telegram, please head to https://3commas.io/users/profile and link your Telegram account and enable the notifications you'd like to receive!
How can I "opt-in" to the Beta Test group?
3Commas occasionally publishes new features or redesigned user interface elements to users in our Beta Test group - you can volunteer to be part of the Beta Test group by clicking the button on the https://3commas.io/users/profile page.
How can I delete my account?
If you’d like to delete your account and all personal data, please follow the instructions below:
Please ensure that any DCA Bots, Grid bots, or SmartTrades have been closed and you have no open/active positions on the 3Commas platform;
Login to your exchanges and delete any API keys you created for 3Commas;
After the above, visit https://3commas.io/users/profile and click the “Terminate account” button at the bottom of the page.
You account will be marked for deletion in 7 days’ time. In the event you change your mind during this period, you may stop the deletion process. After the 7-day period, your account and any related data will be deleted from our servers in full compliance with GDPR regulations.
How do I change my Payment Method?
To change payment method, you can cancel your recurring subscription from the bottom of the https://3commas.io/users/subscriptions page, look in the "Subscription History" table for your current plan and click the Cancel button next to it.
When your current plan next expires, you can buy a new plan again with a different payment method, like Crypto, Debit Card or PayPal.
Can I downgrade my Subscription Plan?
If you are on a monthly plan, you can cancel your recurring subscription from the bottom of the https://3commas.io/users/subscriptions page, look in the "Subscription History" table for your current plan and click the Cancel button next to it.
When the plan runs out, you may choose to purchase a different plan level.
Currently it is not possible to downgrade from a yearly plan; if you contact support we can try to help you but plans cannot exceed 12 months (so converting 6 months of Pro to 24 months of Starter plan is not possible).
Can I upgrade my Subscription Plan?
Yes, at any time, please head to the https://3commas.io/users/subscriptions page - click the upgrade button under the plan type you wish to move to.
If the upgrade button is not available, you have a recurring subscription enabled and this needs to be stopped from the https://3commas.io/users/subscriptions page, look in the "Subscription History" table for your current plan and click the Cancel button next to it.
If you currently have a monthly subscription and wish to extend your plan to a yearly subscription, this is possible by purchasing a yearly plan of the same level you are currently on and it will "extend" from the end of your current monthly plan.
My 2FA isn't working!
If your 2FA app is on a smartphone, please re-sync your smartphone clock to the cell network.
Most issues with 2FA occur when your device suffers “clock drift” where it either runs too slow or too fast and this means the codes it generates are correct to the matching codes on the server you are connecting to.
If you use Authy and have your "secret code" written down when you installed 2FA, please download and install the 2FA app on a second device.
We recommend Authy instead of Google Authenticator as it allows you to create a backup of all your 2FA data plus you can have Authy installed on more than one device at the same time! When you lose your device or wipe its data, you can restore all of your accounts linked to 2FA in a few simple steps using the backup.
How do I change my Email Address, disable Facebook Log-in or disable 2FA?
Unfortunately, email changes for a trial subscription are not possible, please create a new account with your preferred email address.
Email address changes, disabling 2FA or Facebook Log-in is only possible if you have an active paid subscription and upon request by contacting or emailing firstname.lastname@example.org