Here you will find frequently asked questions we get regarding 3Commas Account settings all in one location; have a read and see if your question is answered below!
If not, our fast and friendly support team will be there to help.
Can I disable log-in notifications?
No, as this is a very important security measure that helps you track your log-in sessions and detect if there any unauthorized sing in happens.
I've forgotten my password! How can I reset it?
To reset your password, please make sure you are signed out from any 3commas accounts and click this link: https://app.3commas.io/users/password/new
The system will then send you an email with a link to click to set a new password.
Please check your emails, including the Spam or Junk folders, for any messages from security@3commas.io
⚠️ PLEASE NOTE:
Performing a password reset via email confirmation will reset the API connections and unlink your connected exchange accounts - please log-in immediately after resetting your password and re-connect your exchange accounts.
If you are logged in 3Commas account and change the password from the account settings page, the API connections will remain the same, and exchanges will remain connected.
Can I get instant messages from 3Commas regarding my trades?
Yes! In addition to Email, we also support integration with Telegram; please head to https://app.3commas.io/users/profile and link your Telegram account and enable the notifications you'd like to receive!
How can I "opt in" to the Beta Test group?
3Commas occasionally publishes new features or redesigned user interface elements to users in our Beta Test group - you can volunteer to be part of the Beta Test group by clicking the button on the https://app.3commas.io/users/profile page.
How can I delete (cancel) my 3Commas account?
Important notes:
If you have created an account using a mobile app, then you can delete the account only from the app.
If you signed up using Facebook or Apple ID, you need to contact support to request the account be deleted (write an email to support@3commas.io from the address that is registered in 3Commas or open a ticket)
If you have signed up using your email and password or Google sign-up and you’d like to delete your regular account and all personal data, please follow the instructions below:
Please ensure that any Bots or SmartTrades have been closed and that you have no open/active trades/positions on the 3Commas software;
Log in to your exchanges and delete any API keys created for 3Commas;
After the above, visit https://app.3commas.io/users/profile and click the Delete my account button at the very bottom of the page:
Enter the password;
Confirm the deletion by email.
Your account will be marked for deletion in 7 days’ time. You may stop the deletion process if you change your mind during this period. After the 7-day period, your account and any related data will be deleted from our servers in full compliance with GDPR regulations.
ℹ️ As part of the Account Deletion process, you will automatically be emailed a link to download a copy of the Personal Data held by 3Commas for your user account.
I changed my mind and don't want to delete my 3Commas account. How do I cancel the 3Commas account deletion process?
If you changed your mind and want to cancel the 3Commas deletion process, simply go to the https://app.3commas.io/users/profile page and click the Cancel delete request button at the very bottom of the page and confirm:
If there is no such button, it means you used Facebook or Apple ID to sign up and requested an account deletion from the Support team. In this case you need to contact the Support team again (email or chat) and request to cancel the deletion process.
In other cases, please also contact the Support team for relevant information about your account termination process.
How do I change my Payment Method?
It's not possible to change it for your active subscription.
To change your payment method, you need to cancel your recurring subscription on the https://app.3commas.io/users/subscriptions page, look in the "Subscription History" tab for your current plan and click the Cancel button ("X") next to it.
When your current plan next expires, you can buy a new plan again with a different payment method, like Crypto, Debit Card or PayPal.
Can I downgrade my Subscription Plan?
Yes, you can buy a lower subscription plan in the queue, even if the recurring payment is active (the next payment will be automatically made with the relevant payment amount). Please head to this article to learn all the options.
Can I upgrade my Subscription Plan?
Yes, at any time, please head to the Subscription page - just click the upgrade button.
If you currently have a monthly subscription and wish to extend your plan to a yearly subscription, this is possible by purchasing a yearly plan of the same level you are currently on, and it will "extend" from the end of your current monthly plan.
How do I change my Email Address, or disable Facebook Log-in?
Please head to this article with instructions about How to change a login method: Email & Facebook & Apple ID.
My 2FA isn't working! / How to reset 2FA?
For the first steps, please ensure that technical difficulties are not inhibiting your 2FA code entry:
If your browser has any 3rd-party plugins installed (ex: «Privacy Badger» or «I don't care about cookies»), they may block certain functions of our website such as our "Confirm" button. Disable the plugin or whitelist “3Commas.io”. You may also troubleshoot by logging in using incognito mode or another browser.
Certain browsers have built-in blockers, such as Brave or Vivaldi. These block functions must be disabled for 3Commas.io.
If your 2FA app is on a mobile device, please make sure to re-sync your device's clock with the cellular network. Given the functionality of 2FA, problems may occur when your device experiences a time change or if it is improperly calibrated. You can also attempt to use the generated code after waiting for 10-30 seconds; so if your code does not work the first time, wait 10 seconds and try the same code again. If the code still doesn't work, wait another 10 seconds and try one more time, etc.
If you still experience difficulties, find your written passcode created during your 2FA setup and download and install the 2FA app on another device (you can use more than one app at the same time). Alternatively, you can try using an alternative 2FA app, such as Authy, which may alleviate issues related to "Google Authenticator".
If you are still unable to log in, you will need to initiate an emergency 2FA reset. For your security, this process takes a minimum of 5 days. At the end of this time period, your 2FA as well as all API keys of the connected exchanges will be disabled for your protection.
In preparation for the 5 days waiting period, read this article to better prepare or follow the instructions below:
Go to https://app.3commas.io/login and log into your account.
On the 2FA page, click the link Reset 2FA:
An email with a confirmation code will be sent to your registered email address. Check your inbox, and if needed, check your filters and a spam folder.
As soon as you enter the confirmation code, the procedure for disabling 2FA will begin.
If you have regained access to your 2FA keys, please log into your account or click “Cancel 2FA reset” in the confirmation email. After performing either of these actions, the emergency reset procedure will be interrupted.
If the procedure has not been interrupted within 5 days, you will receive an email requesting to confirm the disconnection of 2FA and API keys from your exchanges.
Once you confirm this action, please log into your account, go to My Exchanges, and restore the connections of your exchanges using previously generated API keys:
Go to Settings, reestablish your 2FA, and back up the 2FA key in a safe place!