1. Check for Technical Issues Before Resetting
Before initiating a reset, ensure that your 2FA code entry isn’t being blocked by browser settings or time sync issues:
Browser & Plugin Issues
Third-party plugins (e.g., "Privacy Badger" or "I Don't Care About Cookies") may block 3Commas' "Confirm" button.
Solution: Disable the plugin or whitelist 3Commas.io.Built-in blockers (Brave, Vivaldi, etc.) can interfere with functionality.
Solution: Disable these blockers for 3Commas.io.Try another browser or incognito mode to troubleshoot.
Device Time Sync Issues
If your 2FA app is on a mobile device, ensure your device clock is synced with your network provider.
Wait 10-30 seconds and retry the code if it fails the first time.
Alternative 2FA Methods
If you saved your 2FA backup key, install your 2FA app on another device and restore access.
Try using Authy instead of Google Authenticator to resolve syncing issues.
2. Initiate an Emergency 2FA Reset
If the above steps don’t work, a 5-day security waiting period is required for a reset.
Important: This process will disable your 2FA and all API keys connected to your exchanges for security reasons.
If You Are Logged In:
Click "Reset 2FA" to begin the process.
If You Are Locked Out:
Go to 3Commas Login and sign in.
On the 2FA page, click "Reset 2FA".
Check your email inbox (including spam/junk folders) for a confirmation code.
Once you enter the confirmation code, the 5-day waiting period starts.
Cancelling the Reset If You Regain Access
If you retrieve your 2FA backup key, log in and click “Cancel 2FA reset” in the confirmation email.
If no action is taken within 5 days, you will receive an email to confirm the final disconnection of 2FA and API keys.
Restore Your 3Commas Account After 2FA Reset
Once your 2FA reset is complete:
Log in and go to My Portfolio to reconnect your exchange accounts using new or existing API keys. Learn how to Update Connected Exchange Accounts.
Re-enable 2FA on the Settings page and store your backup key safely to prevent future lockouts.