If you need to update your email address associated with your 3Commas account, follow the steps outlined below. Please note that the process takes 5 days to complete for security reasons, and all API keys for your exchange accounts will be disabled during this period to protect your funds.
Important Considerations Before Changing Your Email
If your account was created using Facebook, Apple ID, or Google, changing the email or login method is not possible. Please contact our Customer Service Team at [email protected] for assistance.
If you no longer have access to your current email, please reach out to Customer Service before proceeding.
Step 1: Preparing for the Email Change
Ensure Two-Factor Authentication (2FA) is enabled on your 3Commas account.
If 2FA is not enabled, you must activate it before proceeding. Follow these instructions to enable 2FA.
After enabling 2FA, you must wait 7 days before the email change option becomes available.
Step 2: Requesting an Email Change
Go to your Account Settings and click "Change Email Address."
Enter your 2FA code to verify your identity.
Note: If 2FA was enabled less than 7 days ago, the email change option will not be available.A one-time confirmation link will be sent to your current email address. (Check inbox, spam, or other folders).
Click the confirmation link from the same browser session where you initiated the request.
Enter your new email address.
If the new email is not registered with 3Commas, a confirmation code will be sent to it.
Enter the confirmation code on the email change page and click "Confirm."
Step 3: Final Confirmation & Updating API Keys
📌 The email change process takes 5 days to complete.
On the 5th day, you will receive a final confirmation email to approve the email change and reset the API keys of your connected exchanges.
Create new API keys in your exchange accounts (you may want to save them temporarily in a file).
Confirm the email change request in the email received from 3Commas.
After confirmation, you will get a new email with a password reset link for your account.
Create a strong new password for your account.
Log into your 3Commas account, go to My Portfolio, and update your API keys with the new ones. Follow these steps to update API keys.
How to Cancel the Email Change Process?
If you change your mind, click "Cancel Email Change" in the confirmation email. This will immediately stop the email change request.
For further assistance, please contact 3Commas Support at [email protected]. 🚀