If you're not receiving emails from 3Commas, such as IP log-in codes or email verification messages, it might be due to email providers filtering messages as spam or junk. This issue is common with certain providers but can be resolved using the steps below.
What Can You Do?
Check Your Webmail Interface
Log in to your email provider's webmail interface and search for messages from [email protected].
Some email providers may block or filter suspected spam messages from appearing on your smartphone or email program.
Whitelist 3Commas Email Addresses
Add [email protected] and other official 3Commas email addresses to your webmail address book.
This can "whitelist" the sender, ensuring future messages are not marked as spam or blocked.
Change Your Email Address or Login Type
If the issue persists, you can update your email address or switch your login type.
Follow the steps in this guide: How to change email address?.
Contact Support
If you’re still not receiving emails or prefer not to change your email address, reach out to our Support Team for assistance.
Tips for Ensuring Reliable Email Delivery
Regularly check your spam/junk folder for misclassified emails.
Use a reputable email provider with robust email handling features.
Keep your email app and webmail client synced to avoid missing important messages.
Let us know if you need further help—we’re here to assist!