Here you will find a list of our most frequently asked questions regarding 3Commas Subscriptions, please check here for a fast answer to a Subscription related query you may have!
What is the 14-day Free Trial?
All new users can start a 14‑day free trial of either the Starter, Pro or Expert plan after adding a valid payment method (bank card, Apple Pay, Google Pay, or PayPal).
No charges are made when starting the trial. Payment only happens if you don’t cancel before the 14 days are up.
You’ll receive email reminders 3 days before and on the final day of the trial.
Cancel anytime during the trial to avoid being charged. You’ll still keep full trial access until it expires.
If you skip the trial, you’ll be placed on the Free plan (Demo trading only).
Learn more: How to Sign Up | Buy a Subscription
How many Exchanges can I link to 3Commas?
Free – Up to 2 total exchanges (for portfolio tracking only)
Starter – Unlimited exchange connections, but trading allowed only from one active exchange account at a time
Pro – Unlimited exchange connections, up to 3 active trading accounts at once
Expert – Unlimited exchange connections, up to 15 active trading accounts at once
I sent the payment but the subscription has not yet started.
If you pay with a bank card or PayPal, please check the payment status with your bank (i.e. via mobile bank app), check your email inbox to find a letter from Paddle with a payment status in there.
If you pay for the subscription with cryptocurrency, it may take some time to process and confirm the transaction. After the required number of confirmations is received, the transaction is counted as verified, and the payment provider proceeds with further steps. Thus, it may take up to several minutes for the subscription to be activated.
For crypto payments, ensure you used a supported network and sent the exact amount before the timer expires. Activations may take up to an hour depending on confirmations. See Paying with Cryptocurrency for troubleshooting.
Why is the option to pay with Cryptocurrency not available for my country?
Crypto payments are not available in the EEA, UK, USA, Canada or UAE.
Why can't I find my country in the list while making a payment?
If you cannot find your country in the list while making a payment, you may have selected the wrong region (EEA or non-EEA) when signing up. This can affect which payment options and currencies are available to you. You will need to update your billing address to proceed with your payment.
Logging in to your account.
Navigating to the Subscriptions section, Billing details tab.
Update your Residence information.
Prices and available payment methods may vary by billing address and region taxes. If prices look unexpected, check the Subscription page for details.
Can I pay for a Marketplace signal using Fiat, Paypal, Credit or Debit card?
Unfortunately this is not possible, please use an alternative payment method.
Can I use a Multi-pair DCA bot on my Pro or Expert subscription plan level?
Yes. Pro and Expert support multi‑pair DCA bots with higher limits than Starter. For your exact limits, check the Subscription page.
My subscription expires soon. Can I try a higher plan level for a few days before I decide which subscription plan I'd like to take next?
Of course, this is no problem! Please contact Customer Support and we will give you a trial code for a few days so you may try out a different plan level before you decide which plan to take next!
What will happen if my Subscription has expired and I have open trades?
Any active real trades will continue until closed as originally configured, even after your subscription ends. After that, your account will be moved to the Free plan, where real trading is disabled but Demo trading remains available.
If your 14-day free trial ends and recurring payment is disabled, the same Free plan conditions apply, you’ll still have access to demo tools like SmartTrades, bots, and the Terminal.
Learn more: What happens when my subscription ends?
What is available on the Free plan is described in this article.
Which plan do I need if I want to use Marketplace signals to automate my trading?
A Pro plan is recommended, as these allow you to use Multi-pair bots and Futures exchanges. The Starter plan supports single-pair bots on Spot markets only.
Is a full TradingView.com subscription included in 3commas plans?
No, 3Commas and TradingView are separate companies, we do recommend traders open a free TradingView.com account as they may find the extra tools and indicators and more flexible chart layout (and the saving of favorite indicators) really useful. 3Commas charts are great for simple trades and monitoring your live trades but no substitute for a proper charting service for Technical Analysis.
Why can't I use bots on my Demo account?
Limits are subject to change; check the Subscriptions page for the latest.
Is a Demo account included on the Free Subscription Plan level?
Yes! The Free plan includes demo trading tools for SmartTrades, DCA bots, Grid bots, and the Terminal. These allow you to test strategies using simulated funds, even without a paid subscription.
How can I make my monthly/annual Subscription Plan payment automatically recur?
When you originally subscribed to 3Commas and paid with Apple/Google Pay, PayPal or Credit/Debit card, the plan option is set to recur automatically and will charge your PayPal or bank card (including Apple/Google pay) when your subscription is due for renewal. If you cancel this option, you can extend your subscription beforehand with no need to wait till it expires. This auto-renewal option is unavailable for Cryptocurrency plan payments.
Can I change my billing address and invoice?
If you paid with a Credit or Debit card or using PayPal and did not enter the billing address, then check your emails for the payment receipt from Paddle, and you should see a link to allow you to add the payment address:
If you entered the billing address BEFORE you made a payment, you will not be able to change the billing address for the current already made payment, but you will be able to change the billing address for the upcoming payments.
If you would like to change your information for future invoices, please cancel your recurring subscription and update it here before re-subscribing.
Does 3Commas offer long-term subscription plans?
Current plan options include monthly and annual subscriptions.
Discounts for annual payments are applied automatically at checkout.
Can I skip the 14-day free trial?
Yes. If you prefer not to enter payment details during sign-up, you’ll automatically be placed on the Free plan, which supports demo trading only.
You can upgrade anytime by visiting the Subscription page.
Why can’t I change my billing address?
For completed payments, invoices are finalized and you can’t change billing details. If you paid via Paddle (card or PayPal), your Paddle receipt email may include a link to edit the billing address on that invoice. VAT numbers can’t be added after payment. To change details for future invoices, update Billing details on the Subscriptions page before your next payment.
I can’t update my country in Billing details. What should I do?
Try again after disabling VPN/proxy. Go to Subscriptions → Billing details and update your Residence. If you still can’t change it, contact Support; we can review and, if needed, update it on our side. Note: EEA residents may need to complete KYC before purchasing.
“Something went wrong” when purchasing. what should I do?
First, retry in a clean browser session or another device. If the error shows an E‑403 code, click Contact Support on the screen to reach Paddle and include the error code, payment method, and selected plan. You can also try another payment method. If you have a queued plan, cancel it in Subscription History and try again.
I can’t upgrade my subscription. what’s blocking me?
Common causes:
A queued plan already exists. Go to Subscription History and cancel the queued plan, then retry.
You purchased via mobile app store. Web upgrades can be blocked while a mobile store plan is active; manage it from the store or wait for expiry.
Recurring payment is active on your current plan and the new plan conflicts; cancel auto‑renew first, then purchase the upgrade.
Payment failed with Paddle; contact Paddle or try another method.
My subscription status looks wrong. How can I fix it?
Try these steps:
Log out, then log back in to refresh your status
Check Subscription History for a queued plan and cancel it if needed
Verify payment success in Invoices and your Paddle email receipt
Clear browser cache/cookies or try another browser/device
If you saw an E‑403 during checkout, contact Paddle and retry after resolution
Still stuck? Contact Support and include the invoice ID and screenshots of Subscription History
Can I get a refund or credit if I upgrade, downgrade, or cancel early?
Refunds: Eligibility depends on plan type and timing. See our Refund Policy for details and windows.
Upgrades: Remaining value from your current plan is prorated automatically as a credit toward the new plan. See Can I change my subscription?
Downgrades: Take effect after the current plan ends. No partial refunds for the remaining period unless covered by the Refund Policy.
Where can I find my invoices and receipts?
Web (card/PayPal via Paddle): You’ll receive a receipt by email from Paddle. You can also view invoices under Subscriptions → Invoices.
Crypto: Download invoices under Subscriptions → Invoices after payment is confirmed.
Mobile app purchases: Check your Apple App Store or Google Play purchase history for receipts.
I see a duplicate or unexpected charge. What should I do?
Compare Subscriptions → Subscription History and Invoices with your Paddle receipt emails.
Common causes: a queued future‑dated plan, a mobile app store renewal overlapping a web plan, currency or VAT differences, or a separate purchase (e.g., Marketplace). If you still believe it’s a duplicate, contact Support and include invoice IDs.
What happens if my auto‑renew payment fails?
Paddle retries failed renewals several times. If payment succeeds during retry, your plan continues uninterrupted. If payment cannot be completed by the end of the grace period, your account moves to the Free plan until you re‑subscribe or update your payment method.
How do I apply a promo code or credit?
Enter your promo code on the Subscription checkout page.
If you have account credit (for example, from a prorated upgrade), it will be applied automatically at checkout.