Important
Due to regulatory requirements, new registrations for 3Commas.eu are closed.
KYC verification for 3Commas.eu users in the European Economic Area (EEA) is no longer available. This means pending or in-progress KYC applications cannot be completed.
Support cannot restart, manually approve, or continue EEA KYC verification.
Existing EEA users who already completed KYC can continue accessing 3Commas.eu until July 1, 2026, unless their account is restricted for another reason.
Affected Regions:
EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
EFTA States (EEA Members): Iceland, Liechtenstein, Norway.
3Commas.eu closure on July 1, 2026:
3Commas.eu will close on July 1, 2026.
Existing verified 3Commas.eu users can continue accessing their 3Commas.eu account until July 1, 2026, unless their account is restricted for another reason.
On July 1, 2026, bots connected to 3Commas.eu will stop automatically.
Open positions are not closed automatically by 3Commas.eu. If you have open positions, please review them before July 1, 2026. Any open positions that remain after that date may need to be managed or closed manually on the exchange.
There is no automatic migration of 3Commas.eu accounts, bots, orders, subscriptions, or settings to another 3Commas service.
Other 3Commas services operate separately from 3Commas.eu.
Estonia remains a restricted location for 3Commas at this time due to regulatory requirements. We will update this article if the status changes.
Your billing country and residence information may affect which account options are available to you. If your account country details are incorrect, contact Support for assistance.
Due to regulatory reasons, some 3Commas features may be unavailable across all regions. This includes, but is not limited to, the Affiliate and Referral Programs, and subscription payments using cryptocurrency.
If you are unable to update your country details, please contact Support for assistance.
What’s changing for EEA users?
New EEA registrations are closed.
New users from countries in the European Economic Area can no longer complete registration.
EEA country selection is blocked during registration on web and mobile. If you select an EEA country during registration, you will not be able to continue account creation.
KYC verification is closed for EEA users.
KYC verification for EEA users is no longer available.
This applies to:
New KYC requests
Pending KYC applications
In-progress KYC applications
KYC sessions that were closed, interrupted, or stuck
Support cannot restart, manually approve, or continue EEA KYC verification.
Existing verified EEA users:
If you already completed KYC before these changes, you can continue accessing your 3Commas.eu account until July 1, 2026, unless your account is restricted for another reason.
3Commas.eu will close on July 1, 2026. Please review your active bots, SmartTrades, subscriptions, and any open positions before that date.
What existing verified EEA users can still do
If you already completed KYC before these changes, you can continue accessing your 3Commas.eu account until July 1, 2026, unless your account is restricted for another reason.
During this period, you should:
Monitor your active bots and SmartTrades.
Review your subscription status.
Review any open positions directly on the exchange.
Contact Support if you have billing or refund questions.
New EEA users and users with pending KYC cannot complete verification or unlock access through KYC.
Frequently Asked Questions (FAQ)
1. Why is 3Commas making these changes?
These changes are related to regulatory requirements for users in the European Economic Area (EEA).
2. Can new users from the EEA register?
No. New registrations from EEA countries are closed.
EEA country selection is blocked during registration on web and mobile. If you select an EEA country during registration, you will not be able to continue account creation.
3. Can I complete KYC if I am in the EEA?
No. KYC verification for EEA users is no longer available.
This means new, pending, and in-progress KYC applications cannot be completed.
4. My KYC page is stuck. Can Support fix it?
No. Support cannot restart, manually approve, or continue EEA KYC verification.
If your KYC page is stuck, closed unexpectedly, or does not let you continue, you will not be able to complete verification.
5. I started KYC before this change. Can I finish it?
No. Pending and in-progress KYC applications for EEA users cannot be completed.
6. I already completed KYC. Can I still use my account?
If you already completed KYC before these changes, you can continue accessing your 3Commas.eu account until July 1, 2026, unless your account is restricted for another reason.
3Commas.eu will close on July 1, 2026. Please review your active bots, SmartTrades, subscriptions, and any open positions before that date.
7. What happens to my active bots or SmartTrades?
Bots connected to 3Commas.eu will stop automatically on July 1, 2026.
Please review your active bots and SmartTrades before that date.
Open positions are not closed automatically by 3Commas.eu. If you have open positions, manage or close them directly on the exchange if needed.
8. What happens to my subscription?
The last billing cycle for 3Commas.eu users is May 2026.
If you have a monthly subscription, you can continue using 3Commas.eu until July 1, 2026, depending on your account and subscription status.
Refund requests are reviewed individually and are not processed automatically.
9. Will my open positions close automatically?
No. Open positions are not closed automatically by 3Commas.eu.
If you have open positions, please review them before July 1, 2026. Any open positions that remain after that date may need to be managed or closed manually on the exchange.
10. Can Support move my 3Commas.eu account, bots, subscription, or settings to another 3Commas service?
No. There is no automatic migration of 3Commas.eu accounts, bots, orders, subscriptions, or settings to another 3Commas service.
Other 3Commas services operate separately from 3Commas.eu.
11. Can I still use the 3Commas mobile app if I am in the EEA?
Mobile app availability is limited for EEA users.
Use the 3Commas web version in a browser to access your account.
12. I am not in the EEA. What should I do if my account is incorrectly flagged?
If your account has been incorrectly flagged as being located in the EEA, contact Support for assistance with your account country or billing details.
What Should You Do Next?
If you are a new EEA user:
New EEA registrations are closed. You cannot complete KYC or unlock access through verification.
If your KYC is pending or stuck:
You cannot continue or complete EEA KYC verification. Support cannot manually approve or restart the process.
If you are an existing verified EEA user:
Continue using your 3Commas.eu account until July 1, 2026, unless your account is restricted for another reason.
Before July 1, review your active bots, SmartTrades, subscription status, and any open positions. Open positions are not closed automatically by 3Commas.eu.
If you need billing or refund help:
Contact Support. Refund requests are reviewed individually and are not processed automatically.