Important
The KYC application process will be rolled out in batches for EEA User accounts. You will see a banner notification when it’s your turn to complete the KYC check.
Affected Regions:
EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
EFTA States (EEA Members): Iceland, Liechtenstein, Norway.
Estonia remains a restricted location for 3Commas at this time. We are actively working on a solution and hope to provide access to affected users soon. Stay tuned for updates.
Due to regulatory reasons, some 3Commas features may be unavailable across all regions. This includes, but is not limited to, the Affiliate and Referral Programs and the Marketplace.
Please review our Changes for EEA Users & FAQ Help Article.
What is KYC & Why Do I Need It?
What is KYC?
KYC (Know Your Customer) is a mandatory identity verification process that ensures compliance with financial regulations. It helps prevent fraud, money laundering, and other illegal activities in crypto trading.
Why is KYC Required for Existing Users?
Due to the Markets in Crypto-Assets Regulation (MiCA) 2025, all existing 3Commas users in the EEA region must complete KYC before they are able to make their next subscription payment from April, 2025 onwards.
This ensures:
Compliance with EU financial regulations
Safe and secure access to crypto trading
Fraud prevention and Anti-Money Laundering (AML) enforcement
Who Needs to Complete KYC?
KYC is required for:
New users in the EEA creating a 3Commas account
Existing EEA users who wish to continue using 3Commas during and after April 2025
Anyone from the EEA who wants to trade crypto or connect an exchange via API
⚠️ Without KYC, access to trading and subscriptions will be restricted.
KYC Process for Existing EEA Users: Step-by-Step
1. KYC Notification in Your 3Commas Account (Existing users)
When KYC is required for your 3Commas user account, you will see a KYC verification prompt in a banner at the top of the 3Commas Web Interface.
Clicking the notification will redirect you to the verification page.
Important: You will see a notification prompting you to complete your KYC verification before your next subscription payment date. This is required to ensure uninterrupted access to 3Commas services. If verification is not completed before the payment date, your account may be restricted.
2. Start the KYC Verification Process
KYC is completed via J2TX, a 3Commas KYC partner.
You will be able to trade normally while your KYC is being processed.
You must click “Start Verification” and provide the necessary documents.
Upload a government-issued ID (passport, driver's license, or national ID card).
Upload a recent selfie or photo.
3. User Details Collection
A new form collects the following information:
First name
Last name
Phone number
Email address
Country
Economic profile:
Your net worth (in USD)
Your annual net income (in USD)
Which amount (in USD) do you intend to invest in financial instruments.
Employment status
Sector
Important
Please ensure that the information you provide is accurate and realistic. This data is continuously monitored, and significant deviations between declared financial details and actual deposits may trigger a compliance review. Providing accurate details upfront helps avoid unnecessary delays or additional verification requests.
Select your country of residence (either in the USA or not).
Choose your document to upload (Driver's license, ID card, Residence permit, or passport).
KYC Tip
For the quickest application processing, submit documents issued in the country where you currently reside.
If your passport is from a different country, consider providing an alternative document, such as a photo driver’s license from your current country of residence, along with a utility bill from the same country.
Proof of Residence (See list here)
Review uploaded documents
Acknowledgement
Confirmation
4. Application Review & Status Updates
After submission, you will receive an “Application Under Review” status.
Status updates will be sent via email from [email protected]. In some cases, J2TX may also contact you via SMS for verification purposes. Please ensure your contact information is accurate during the KYC process.
Review time: 3 hours, but it can take up to 4 business days during peak periods.
You will be notified via email once verification is completed.
5. KYC Completion & Account Access
If your verification is successful, you will receive a "Verified" status.
You can now continue using 3Commas without restrictions.
FAQ
As of March 26th, 2025, 3Commas services in the EEA are now operated by J2TX Ltd., a company registered with the Cyprus Securities and Exchange Commission (CySEC) under registration number 006/22.
1. When will I need to perform my KYC check?
The KYC check process is being conducted in batches. You will receive a banner notification at the top of the web interface when it’s time for you to complete the KYC check.
2. What Info Will I Need to Provide?
To complete KYC verification, you will need:
A government-issued ID (passport, driver's license, national ID card, or residence permit).
Proof of Residence
Accepted: Bank Statements, Utility Bills (not older than 3 months), Internet/Cable TV, (house phone line bills, Tax Returns, Council tax bills, Government-issued certifcations of residence, etc.)
Not Accepted: Screenshots, Mobile phone bills, Medical bills, Receipts for purchases, Insurance statements
A recent selfie or photo for identity verification.
3. What Are the Different KYC Statuses and What Do They Mean?
Your KYC status will determine your account access:
KYC Status | Description |
Incomplete | You have not started the KYC process yet. Trading and subscription purchases are restricted until verification is completed. |
Started | You have filled out the first page of the KYC form but have not submitted the full application yet. Verification cannot proceed until all required steps are completed. |
Pending | Your verification is under review. This typically takes 3 hours. You will receive an email update once completed. |
Approved | You have successfully passed all verification checks. |
Rejected | Your verification was unsuccessful. You must re-submit your documents after addressing the issues (see troubleshooting below). |
4. Why Was My KYC Verification Rejected?
Here are the most common reasons and how to fix them:
Issue | Solution |
Blurry or unreadable ID | Upload a clearer image of your document. |
Mismatched information | Ensure the name and details match exactly as shown on your ID. |
Expired ID | Upload a valid, non-expired document. |
Poor lighting in selfie check | Ensure good lighting, no obstructions, and follow on-screen prompts correctly. |
📌 You can retry verification after correcting these issues.
5. What Should I Do If I Encounter a KYC System Error?
If there is a KYC service issue, you will see a system error message.
Possible causes:
Temporary service disruption
High system traffic
Connection timeout
Try the following to resolve it:
Refresh your browser and retry.
Clear your browser cache & cookies.
Try using a different browser or device.
Wait and attempt again later (high traffic or temporary service issues may cause delays).
Check status.3commas.io for real-time updates on any ongoing KYC-related issues.
📩 Need Help or have any questions?
For general inquiries, contact 3Commas Support.
If you experience any issues with the KYC process, contact J2TX via email: [email protected].
⚠️ Never share personal information, such as your government-issued ID, through 3Commas support channels (e.g. Email, Chat, Telegram group). Only use the secure KYC verification process through J2TX.