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Subscription, Payment & Promo codes Errors
Subscription, Payment & Promo codes Errors
Having problems with a Subscription, Payment or using a Promo Code? Read on to see if the answer is here!
Updated over a week ago

Oops, you have a FREE/Starter/ Advanced plan!

To launch more bots please upgrade your plan.

If you see this message, then you have exceeded the limit of your current subscription plan.

Please take a look at this article to learn more about the limitations of your subscription:

One of your subscriptions is not yet activated. To upgrade your plan cancel inactive subscriptions in the table below.

If you receive this error after entering a promo code and clicking the "apply" button, please wait until the next subscription in the queue is activated, after that you can apply the promo code again.

Only one subscription can be queued on your account to start after your current subscription expires.

To check your account subscription queue, please go to the subscriptions page and scroll down to the bottom of the page, you will see your subscription history with the latest and queued plans at the top of the table.

Error: Please note: if you do not renew your paid subscription, after 1 day, all bots will be disabled and you will automatically be transferred to the FREE plan.

This message can appear if you only just bought a new subscription or a payment attempt has been delayed when auto-renewing your subscription.

Please check your subscription history at the bottom of the subscriptions page: if you see a paid subscription in the queue with a valid date, you have nothing to worry about!

If you don't see an entry for your next subscription, please check your payment method, like PayPal or Credit/Debit card to ensure you have enough available funds.

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