✅ Important Notice
If your deals have failed due to outdated API keys not being updated before the deadline (December 16, 2024, 12:00 UTC), don’t worry! You can recreate those deals using 3Commas features like the "Smarttrade Convert" option. This article explains the issue and provides step-by-step guidance to help you resolve it.
📄 What Happened?
To ensure smooth operations and improve functionality, 3Commas added additional IP addresses to our crypto trading software in October 2024. Users with manually connected API keys were required to update their API keys and whitelist the new IP addresses before the deadline.
We sent several email notifications to inform users about this important change:
October 16, 2024
October 31, 2024
December 11, 2024
These emails outlined the need to update API keys to prevent interruptions. While we understand the inconvenience caused, it’s important to note that timely updates were essential to avoid failed deals. If you missed these communications, this guide will help you recover your trades.
🚧 How to Resolve the Issue
Follow these steps to resolve failed deals caused by outdated API keys:
Update Your API Keys on the Exchange
For Fast Connect Users:
Follow this guide to reconnect your exchange using the Fast Connect method:
Update the connection using Fast Connect
For API Key Users:
Generate new API keys on your exchange.
Update your connection in 3Commas using these keys.
Follow this guide for detailed steps:
Recover Failed Trades
Once your API keys are updated, you may need to recreate any failed trades. For detailed instructions on recreating trades, refer to our comprehensive guide:
This guide covers:
Recreating SmartTrades
Recovering Failed DCA Bot Deals
Reconnecting Lost Futures Positions
Recreating Grid Bots
Multiple Failed Deals or Bots
If you’re dealing with multiple failed deals or issues with Signal bots and Grid bots:
Provide your Exchange Account ID:
Go to the Portfolio page in 3Commas.
Click the three-dot menu next to your exchange account.
Copy the Account ID from the browser address bar.
Indicate which bots are affected:
DCA Bots
Grid Bots
Signal Bots
SmartTrades
Contact Support:
Open a live chat via the 3Commas website.
Share the details above for faster assistance.
Our team will assist you as quickly as possible, but please bear with us if response times are longer than usual.
By following these steps, you can address failed deals, restore your bots, and ensure uninterrupted trading with 3Commas. Let’s get your trading back on track!