3Commas

Occasionally, you may see an error when connecting an exchange or executing an order, please read on to learn more & resolve your issue!

Troubleshooting: Common Trading Errors and How to Resolve Them

If you encounter the Insufficient Funds error, don’t worry. This guide explains why it happens, how to fix it, and how to prevent it from happening again.

Troubleshooting: Insufficient Funds (ERR_805Y)

Troubleshooting: Signal Bot Errors and Their Meaning

Many exchanges have their own specific restrictions. Check the list below to resolve your issue quickly.

Troubleshooting: Exchange-Specific Errors and Restrictions

Understand the reasons behind the "Trading is disabled on this account" error and how to resolve it.

Troubleshooting: Trading Disabled on This Account (ERR_808Y)

Learn why your trade may open in the wrong time and condition.

Troubleshooting: Wrong Condition Triggered My Trade

Learn why your stop loss didn't work or triggered incorrectly and how to adjust settings to prevent similar issues in future trades.

Troubleshooting: Stop Loss Didn't Trigger as Expected

Understand why your trade didn't take profit or open, and learn what adjustments you can make to prevent this from happening again.

Troubleshooting: Why Didn’t My Trade Take Profit or Open?

What's {"code"=>-1135, "msg"=>"Invalid account status."} and how can I fix it?

Troubleshooting: Invalid Account Status (-1135, Binance Futures)

Learn what this error means, how it can affect your trades and averaging orders, and steps you can take to mitigate it.

Troubleshooting: Price Moved Below Profitable Area Too Fast

Troubleshoot the "Account does not exist" API error: Fix IP whitelists, permissions, copying issues, and test connections on 3Commas.

Troubleshooting: "Account Does Not Exist" Error (API Keys)

Learn how to recreate Failed or Canceled SmartTrades or DCA Bot trades and reconnect lost positions using SmartTrade and Smart Cover tools.

Troubleshooting: Recreate Failed or Canceled SmartTrades

Learn how to log support incidents efficiently with detailed bot, trade, and error info. Follow our checklist for faster resolutions!

Troubleshooting: Logging Support Incidents

Troubleshoot common reasons your DCA bot isn’t placing new trades or orders — and learn how to fix them.

Troubleshooting: Why Isn’t My DCA Bot Trading?

Learn the steps to escalate your issue from AI chat bot to a live support agent if you are not satisfied with the response.

How to Escalate Your Issue from our AI bot to a Live Agent

Learn how to manage delisted coins, protect your bots, and switch to supported trading pairs on 3Commas.

Troubleshooting: What to do when a Coin is Delisted

Learn what different AI Assistant messages mean and how to fix them.

AI Assistant: Common Error Messages and What They Mean

Fix errors with bots, trades, API connections, or exchange issues.

Troubleshooting

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