3Commas

Occasionally, you may see an error when connecting an exchange or executing an order, please read on to learn more & resolve your issue!

Troubleshooting: Common Trading Errors and How to Resolve Them

If you encounter the "Insufficient Funds" error, don’t worry—this guide will help you resolve it!

Troubleshooting: Insufficient Funds (ERR_805Y)

Troubleshooting: Signal Bot Errors and Their Meaning

Many exchanges have their own specific restrictions. Check the list below to resolve your issue quickly.

Troubleshooting: Exchange-Specific Errors and Restrictions

Understand the reasons behind the "Trading is disabled on this account" error and how to resolve it.

Troubleshooting: Trading Disabled on This Account (ERR_808Y)

Learn why your trade may open in the wrong time and condition.

Troubleshooting: Wrong Condition Triggered My Trade

Learn why your stop loss didn't work or triggered incorrectly and how to adjust settings to prevent similar issues in future trades.

Troubleshooting: Stop Loss Didn't Trigger as Expected

Understand why your trade didn't take profit or open, and learn what adjustments you can make to prevent this from happening again.

Troubleshooting: Why Didn’t My Trade Take Profit or Open?

What's {"code"=>-1135, "msg"=>"Invalid account status."} and how can I fix it?

Troubleshooting: Invalid Account Status (-1135, Binance Futures)

Learn what this error means, how it can affect your trades and averaging orders, and steps you can take to mitigate it.

Troubleshooting: Price Moved Below Profitable Area Too Fast

Troubleshoot the "Account does not exist" API error: Fix IP whitelists, permissions, copying issues, and test connections on 3Commas.

Troubleshooting: "Account Does Not Exist" Error (API Keys)

Learn how to recreate Failed or Canceled SmartTrades or DCA Bot trades and reconnect lost positions using SmartTrade and Smart Cover tools.

Troubleshooting: Recreate Failed or Canceled SmartTrades

Learn how to log support incidents efficiently with detailed bot, trade, and error info. Follow our checklist for faster resolutions!

Troubleshooting: Logging Support Incidents

Troubleshoot common reasons your DCA bot isn’t placing new trades or orders — and learn how to fix them.

Troubleshooting: Why Isn’t My DCA Bot Trading?

Learn the steps to escalate your issue from AI chat bot to a live support agent if you are not satisfied with the response.

How to Escalate Your Issue from our AI bot to a Live Agent

Learn how to manage delisted coins, protect your bots, and switch to supported trading pairs on 3Commas.

Troubleshooting: What to do when a Coin is Delisted

Fix errors with bots, trades, API connections, or exchange issues.

Troubleshooting

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