3Commas

Occasionally, you may see an error when connecting an exchange or executing an order, please read on to learn more & resolve your issue!

Troubleshooting: Common Trading Errors and How to Resolve Them

If you encounter the "Insufficient Funds" error, don’t worry—this guide will help you resolve it!

Many exchanges have their own specific restrictions. Check the list below to resolve your issue quickly.

Understand the reasons behind the "Trading is disabled on this account" error and how to resolve it.

Learn why your trade may open in the wrong time and condition.

Learn why your stop loss didn't work or triggered incorrectly and how to adjust settings to prevent similar issues in future trades.

Understand why your trade didn't take profit or open, and learn what adjustments you can make to prevent this from happening again.

What's {"code"=>-1135, "msg"=>"Invalid account status."} and how can I fix it?

Learn what this error means, how it can affect your trades and averaging orders, and steps you can take to mitigate it.

Troubleshoot the "Account does not exist" API error: Fix IP whitelists, permissions, copying issues, and test connections on 3Commas.

Learn how to recreate Failed or Canceled SmartTrades or DCA Bot trades and reconnect lost positions using SmartTrade and Smart Cover tools.

Learn how to log support incidents efficiently with detailed bot, trade, and error info. Follow our checklist for faster resolutions!

Troubleshoot common reasons your DCA bot isn’t placing new trades or orders — and learn how to fix them.

Fix errors with bots, trades, API connections, or exchange issues.

Find answers and get help from Intercom Support and Community Experts

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