If you come back to 3Commas after a long break

What to check if you have old or outdated API connections

Updated over a week ago

If you are returning to 3Commas after some period of time, you should check if your API keys require updating as we've implemented a range of new security features, and you may have symptoms, such as:

  • Invalid API messages/alerts displayed by active trades or deals;

  • UPNL not updating on Bot Deals and SmartTrades;

  • Problems Cancelling, Closing or Starting new Deals or SmartTrades;

  • Problems loading your exchange account balances.

If you have any issues like those above, then check your exchange connections on the My Portfolio page. You can see if the API keys have been revoked or may be experiencing an issue, like the example below:

Or if you click the refresh button by each connected exchange account, you may see this:

If you see either of the messages above, either click the red Update API Key button, or click the "three-dots" button and choose the Update API Key option:

You can then sign in to your exchange account and delete any old API keys that used to be connected, and recreate a new, fresh API key and Secret (or preferably choose the Fast Connect option in 3Commas if this is available to you).

3Commas and exchanges have now come to an agreement to allow connecting the exchange accounts only with IP Whitelist!
Thus, make sure to add the IP whitelist to all your API keys. By the way, the Fast Connect feature automatically applies the IP whitelisted addresses, so this is a preferable way to connect an exchange.

You can see our guides for linking exchanges here:

Please do not use Fast Connect, if you are connecting a Sub Account - you need to use classic API keys type of connection.

Possible issues

Failed/Cancelled Deals or Trades

During this API Revocation process, you may experience issues with SmartTrades or DCA Bot deals being marked as failed and moved to your Deal History.

If this happens to you, please do not worry, these DCA Bot deals and SmartTrades can be recreated if they fail.

If you have a deal or trade that has failed or you cancelled and whish to recreate it, then follow this simple guides:

Locked Funds

If you notice your available balance is lower than it appears on the Portfolio page, it may be that some funds have been locked on Limit orders in the exchange.

Use the Opened Orders widget to look up any active orders on your exchange account and the trade type and ID that is locking the funds, then compare this with active SmartTrades or DCA bot deals you have running.

If you find orders are still created for a Bot Deal or a SmartTrade that has finished, then please log-in to your exchange account and delete the orders from the exchange website.

If you require any assistance, please reach out to our friendly team for help!

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