Downtime and Major Outages: Although rare, temporary outages on the 3Commas platform or possible problems with third-party services may occur.

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When you receive an error like this, please check the 3Commas status page for live updates
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If you don't see information about a related incident on the Status page, please contact support and share any details and screenshots that will help us investigate and we'll get back to you as soon as possible.

Possible Trading Errors: Sometimes, when connecting the exchange or when executing an order, you receive an error message. Check the list below to quickly resolve your issue.

Insufficient Funds

You think you have enough funds to cover your deals, but sometimes funds may be locked on other trades.

Learn more here.

API key is invalid

API keys are no longer valid or incorrect

Exchange account is banned. Check your account settings.

Exchange account is not active. Check your account settings.

Failed to create trade: Smart Trading is not available for this account

These errors ask you to:

  • Update exchange API keys or API permissions

  • Delete a duplicate API (for example, one that has been linked to another 3Commas account)

  • Correct issues with your API and 3Commas connection

    Learn more here.

Error: Account does not exist. If you have created this key, please wait 30 seconds and try again

That's a tricky issue, and exchanges don't let us know the exact reasons.

Here are things to check.

API Secret error: can't be blank or is too short

(minimum is 5 characters)

Please check carefully how you copied the API secret. Try this: open a word processor or text editor program and copy and paste your Secret keys there.
Sometimes malware can cause issues with copying and pasting values like your API Key or API Secret.

This way, you'll be able to verify what your computer or laptop is trying to paste into the boxes on the My Exchanges page.

Error placing base order: 3Commas.io Should be added to IP Whitelist. IP List - https://3commas.io/ips.txt

Please do not enable whitelisting of IP addresses when creating an API key.

3Commas has many more IP addresses than exchanges can support on their whitelists.

It's better to enable 2FA on 3commas and your exchange account if you worry about security and ensure the API you have created on the exchange has the Withdrawal permission disabled.

Why does 3commas use so many IP addresses? It's because exchanges enforce rate-limits per IP address, so 3Commas operate a huge number of addresses within a "load balancing pool" to prevent exchange rate-limits from being exceeded and ensure the orders from your SmartTrades and Bots are sent successfully.

The noticeable exception is with ByBit exchange, as due to our close partnership, 3Commas is listed as a "3rd Party" app within the ByBit API creation page - this allows "application layer security" so the IP whitelist is not used or required, as ByBit can recognise orders created from within 3Commas and protect the connection with enhanced security accordingly!

For other exchanges that can't yet offer this, our product development team are in constant discussions to ensure we have fast and secure communications.

Error placing base order: Position on the exchange for this pair is already open or otherwise not available for starting a new deal

It means a deal is already open on the same Futures contract, and until that deal closes no new deal or position can open.

Please check your open positions using the SmartTrades page. Choose the Futures exchange account at the top of the page, and then scroll down to the "Open Orders and Positions" widget and expand it. Click the "Positions" button to view all open positions on that exchange account.

If you trade manually on the exchanges app or web-site or use several bot platforms with the same exchange account this would certainly cause this issue.

Error: Market is closed/offline

Error No current price for this pair

Please log in to your exchange and see if you are able to trade these coins using their interface (see if you can create a limit buy order far below the current chart price directly on the exchange - you may find you get a warning or error here).

The market may be offline, the coin pair delisted or blocked for trading in your country.

The bot cannot be edited now, the process of placing or cancelling orders is in progress. Try later.

Try the following things:

  • Click the Stop button on the grid bot you want to edit

  • Wait 60 seconds for the orders the Grid Bot created on your exchange account to be cancelled

  • Click the Edit button on the Grid Bot and change the settings

  • Remember to start your Grid Bot again when you have saved your new settings

Trading is disabled on this account

Leveraged Tokens disabled on the Exchange. ERR_808Y

Some exchanges like Binance, Coinbase and Bittrex block certain cryptos from being traded if your state or country laws forbid them.

Exchanges can suffer huge penalties if they allow users to trade assets that are prohibited in their region.

Learn more.

If trading Leveraged Tokens, such as the Binance UP/DOWN or FTX BULL/BEAR tokens, you may have to accept a user-agreement on the exchange's web-site before the tokens can be enabled for trading on your exchange account.

Please check your exchange's support knowledgebase to find out the process to enable them for your account.

Error placing base order: Impossible to set specified leverage value for the chosen pair

It means you can't change the leverage if you already have an active deal, pending deal, or active bot (even without deals) for this contract (Binance Futures) or whole account (FTX Futures).
Please note that “not specified” also means that the last used or default leverage set on the exchange account will be used.

If you are trading on FTX Futures, changes on Futures contracts, like those mentioned in these FTX articles are causing your issues:
https://help.ftx.com/hc/en-us/articles/360030937511-High-Leverage
https://help.ftx.com/hc/en-us/articles/360027668832

FTX restricts the maximum leverage you can use according to a “position weight limit” - this means if you open deals add up above a certain amount for your account size, FTX will restrict you from creating new trades at high leverage until previous trades close.

Error placing Take Profit trade: Units should be greater than 0.0001

You need to increase the Base or Safety order size. It is too close to the minimum order size which are enforced by the exchange's "Trading Rules".

Error placing take profit trade: Invalid reduce-only order. No opened position to reduce.

This error means that your position was already closed on the exchange, this could happen either because your trade was already closed due to an open position in opposite direction, or you were liquidated.

It can also mean your exchange requires KYC or for you to accept a user-agreement on their web-site. Log-in to your exchange account to see if you can place a manual trade on the same contract - you may find a message or prompt you have to agree to before Futures trading is enabled for your account.

Error placing Take Profit trade: Invalid order params: 'MIN_NOTIONAL'

Error occurred during request: Invalid order params: 'MIN_NOTIONAL'

Please try not to trade with the absolute minimum order size. Any price movement can drop your position below the exchange's minimum allowed lot size and the trade may fail.

MIN_NOTIONAL = You need to increase your trade base order and safety order size and hold some BNB to save on trading fees.

Try to use at least +10% of Minimum Order Size.

One step of the SmartTrade can't be cancelled, please reload the page and try again

You should cancel this SmartTrade and set up a new Smart Sell with the same bought price and volume.

Smart Sell: plan sell for coins you already own.

The order price doesn't meet the exchange's minimum & maximum price limitations. The system will be able to place the order after the coin price moves closer to the order level.

Exchanges limit the maximum price deviation for Limit orders. Usually it is limited to no more than 99% of the current chart price for the asset being traded (much lower for Futures contracts).

You can set your Take Profit step to use a Market Order (or enable Trailing Take Profit), which will not be sent to the exchange's order book beforehand, so the exchange cannot refuse the order!

Trade does not meet minimum requirements

Exchanges limit the minimum trade volume, for example, 5 USDT on Huobi or 10 USDT on Binance. Please log-in to your exchange's web-site and check their "Trading Rules" to see what your exchange's limits are!

Do not send more than 2 orders total per 200ms

Too many new orders; current limit is 50 orders per 10 SECONDS

Error Rate limit exceeded. Markets::GdaxMarket::GdaxCustomErrors (429)

Unknown error occurred. Too many base orders.

Exchanges place restrictions on how fast you can send orders to your account. The limits can vary depending on your account size or Fee Tier level.

These errors mean too many orders or actions are being placed by you at the same time. Usually, you need to wait a few seconds before starting a new trade.

If you frequently receive these errors, you can try adding a "Cooldown" of a few seconds to your DCA Bots or create sub accounts on the exchange to "spread the load" of your orders - for example, on FTX, you can create separate sub accounts to split your DCA Bots from your Grid Bots, therefore increasing the amount of orders you can create simultaneously.

This error is not due to a limitation from 3Commas but from your exchange provider to prevent Exchanges being overwhelmed/overloaded when markets are extremely volatile, especially if some users are abusing the exchange with misconfigured HFT bots or too many tiny orders.

The value of the position and buy order has reached the position limit, and no further buying is allowed

Price value is bigger than allowed maximum price

Your order is bigger than the exchange allows. Please check the Minimum & Maximum order or position size on your exchange's web-site. Alternatively, decrease your order size.

If you trade on Binance, you can view the "Trading Rules" here: https://www.binance.com/en/trade-rule

If you have an active trade that cannot be closed as it exceeds the exchange's Maximum Order Size, you can create multiple Smart Sells or One Smart Sell with multiple Take Profit Steps.

You can also use multiple Take Profit Steps to sell at a loss in order to “scale-out” of a losing position.

If it is on Futures, you have to go to the Open Positions widget and Convert it into a Smart Trade.

Max active deals must be less than or equal to 1

This setting is for the Maximum Active Deals for your composite DCA bot,

Typically you may see this message if you only have one trading pair selected in the bot's settings but set Maximum Active Deals greater than 1.

If your intention is to have multiple deals for the same trading pair, then you will need to adjust one more setting at the bottom of the page, for "Maximum Simultaneous Deals per Pair":

Position is not open anymore. Probably, the position has been liquidated

Please check on your exchange website, 3Commas cannot connect to this position via the API connection anymore, it may have been closed by yourself using the exchange's trading App or web-site, or the position was liquidated. It may even be due to an exchange issue preventing 3Commas communicating to your account.

Please check your exchange account and the API key used to link it to 3Commas, then cancel any trades in 3Commas with this error and pick them up as smart trades:

1. Go to the SmartTrade page.
2. Choose the exchange from the drop-down box at the top of the page.
3. Expand the "Opened Orders and Positions" block.
4. Click the "Positions" button and look for the open positions.
5. Click the "Convert to SmartTrade" button that looks like a bar graph to the right pf the position where it says "not linked to 3Commas."

This screengrab shows how to pick up a cancelled trade (either DCA Bot, Grid bot, Smart Trade, or a position opened on the exchange and not through our platform):

The current value is higher than or equal to the last price

This is a warning that the deal could be closed immediately with current presets. Please pay attention.

The order amount is too large. the order will be filled by parts

The order will be filled by parts due to the current maximum order size restrictions of your exchange.

Max trading view state size exceeded and some settings will not be saved. Please remove newly added settings

Try the following things:

  • Clear your cache and cookies;

  • Try to use your Internet browser in Incognito mode;

  • Try another browser or another device;

  • Reduce the number of chart drawings and/or indicators.

Error status: 401 You need to sign in or sign up before continuing.

This can happen when your PC or Laptop is woken from "Sleep" or "Hibernation" mode before your network connection is ready to be used to connect to the internet.

Please refresh the page and log into your 3Commas account again.

Stop Loss should be below the last safety order

Stop Loss in DCA bots is calculated from the price the initial Base Order was executed at, not the current "Average" price of the deal:

So, if you are confused about fine-tuning the Stop Loss percentage to the exact amount you have in mind, click the "Edit" button by the deal, and set the Stop Loss timeout to 600 seconds.

You can then adjust the Stop Loss percentage to your exact requirement and once you are happy, "Edit" the deal and disable the Stop Loss timeout feature!

Exchange-specific errors & restrictions: Many exchanges have their own specific restrictions. Check the list below to quickly resolve your issue.

Binance

Error. Your country was blacklisted by Binance. You need to contact support@binance.com

Futures trading is not allowed for your IP (or in

your region)

Binance has restricted trading for any users that haven't passed Identity Verification checks.

Additionally, users in certain countries have now been blocked from trading Derivative products, such as Options and Futures contracts.

Please log in to Binance.com and check your account status and contact Binance Support if you need further assistance or have any questions.

Binance

Rate limit exceeded (418/429)

Binance Futures introduced a restriction some time ago (when Binance Futures crashed) to limit only 10 orders to be sent to the exchange in 1 second.

All your deals should send not more than 10 orders to the exchange in 1 second.

When you see this error, the 3Commas platform will continue to retry the operation until Binance accepts it.

Binance

Error placing safety trade: Exceeded the maximum/minimum allowable position at current leverage.

Invalid form data. leverage_type: is invalid

Please check this guide for the limits on Minimum and Maximum order size on Binance Futures.

They also heavily limit the total size of a position you can create:
https://www.binance.com/en/support/articles/360033162192

Please check the page above and edit your bot settings to ensure deals created by your bot (including Safety Orders) will be within the maximum and minimum position sizes for the contract being traded at the leverage you have chosen.

Binance

Base order size is too big

Please check the trading rules for your exchange here:

Binance.US

https://www.binance.us/en/trading-rules

Binance.com Spot Accounts

https://www.binance.com/en/trade-rule

Binance.com Futures Accounts

https://www.binance.com/en/futures/trading-rules

Binance

Market is closed/offline

3Commas supports only Binance Cross Margin, but not Isolated.

If you received such an error it means that this pair is present in Isolated only.

FTX

Error Amount value is bigger than allowed maximum

LeverageValueNotAllowed

FTX leveraged tokens are tied to the Futures Perp contract for the token being traded, for example, ETHBULL is equivalent to a 3x Long on the ETHPERP contract.

Most users will be limited to a max of $2.5million in open position sizes across their whole account and sub-accounts.

Each contract has a “weighted position size” so smaller market cap contracts have a higher weight limit that contributes to the “max position size” of $2.5m, as does trading on futures at high leverage while also trading Bull/Bear tokens.

This is in contrast to Binance Futures, Bitmex and ByBit that enforce a max position size per contract traded.

You can read more here:

https://help.ftx.com/hc/en-us/articles/360030937511-High-Leverage

When you are logged into the FTX website directly, you can view the “Position Limit”.

Coinbase (GDAX)

Error 403

This error could appear due to the lack of Trading permissions on your API key created on the Coinbase Pro website.

If you log-in to Coinbase Pro, you may be able to view/edit the API permissions, if not, you can create a new API key with the correct permissions and update the connection in 3Commas by clicking the "Edit" button next to this exchange account on the "My Exchanges" page. Please check the Coinbase Pro API permissions are set like this:

If this is how they are already set; please create a support case with Coinbase Pro support, as they may have disabled your ability to create trades using the API connection for a security or account-related reason (this sometimes happens and a message to Coinbase Pro support will help resolve the issue).

Coinbase Pro & Bittrex

INVALID_RESTRICTED_ACCOUNT

Please be sure you are able to trade those tokens directly on the exchange’s website.

For example:

The token exists on the exchange, however, due to restrictions with your country or state, the token is not allowed to be traded in your geographic region.

On Bittrex, you may also notice an asterisk (*) by the name of some trading pairs, which indicates they are subject to a region restriction.

Coinbase Pro has recently added an easier way to find if coins are allowed/blocked in your region, simply go here:

https://help.coinbase.com/en/supported-crypto.html

Click the name of the coin you were trying to trade and see if it has been restricted in your country/state.

Kraken

Unable to load available balance EAPI: Invalid nonce

To establish a correct connection when using a Kraken API, please check and update the “Nonce window” field within the Kraken exchange's web-site on the API page. Edit the API key you created for use with 3Commas and check that the "Nonce window" value to 2,000,000 (two million).

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