Encountering the "Account does not exist. If you have created this key, please wait 30 seconds and try again" error can be challenging. This guide will help you address potential issues step-by-step.
Common Causes and Solutions
1. Check the IP Whitelist Configuration
Ensure the IP whitelist is configured correctly based on your exchange's requirements.
Some exchanges require IPs to be separated by commas, while others use spaces.
Refer to this article for the list of IPs used by 3Commas: What IPs does 3Commas use?.
2. Verify API Key Permissions
Confirm that all required API permissions are enabled:
DO NOT enable withdrawal permissions.
Typically, all other permissions (e.g., trading, account access) should be active.
Consult our API guides for specific exchanges: API Key Setup Guides.
3. Ensure Exchange Compatibility
Check if 3Commas supports your exchange and its features.
Use this resource: Supported Exchanges and Features.
4. Disable Browser Translation Tools
Translation tools in your browser can alter how API keys are displayed or copied.
Temporarily disable them during API setup.
5. Avoid Copy-Paste Errors
When copying API keys:
Ensure there are no added spaces or invisible characters.
Mobile devices (Android/iOS) often introduce extra spaces—paste the keys into a text editor first to verify accuracy.
6. Create a New API Key
If you previously deleted the API key, create a new one on your exchange.
Wait 5 minutes before connecting it to 3Commas to ensure proper syncing.
7. Refresh and Test the Connection
After ensuring the above steps:
Go to the My Portfolio page in 3Commas.
Click the Refresh button next to the newly added or updated exchange.
Perform a test using SmartTrade:
Execute a small trade with a limit order set far from the current price.
If it fails, this typically indicates incorrect API permissions.
Additional Resources
For API-related errors, refer to:
API Keys Are No Longer Valid or Incorrect & Exchange Account Is Banned.
By following these steps, you can effectively troubleshoot and resolve the "Account does not exist" error. If issues persist, contact 3Commas support for further assistance.