3Commas

Learn how to log support incidents efficiently with detailed bot, deal, and error info. Follow our checklist for faster resolutions!

Troubleshooting: Logging Support Incidents

Sometimes you'll get an Insufficient Funds message - here's how to deal with it!

Learn why your deal may open in the wrong time and condition.

Occasionally, you may see an error when connecting an exchange or executing an order, please read on to learn more & resolve your issue!

What's {"code"=>-1135, "msg"=>"Invalid account status."} and how can I fix it?

Troubleshoot the "Account does not exist" API error: Fix IP whitelists, permissions, copying issues, and test connections on 3Commas.

Learn what this error means, how it can affect your trades and Safety Orders, and steps you can take to mitigate it.

Understand the reasons behind the "Trading is disabled on this account" error and how to resolve it.

Learn how to use safety orders on 3Commas to manage market dips, lower entry prices, and turn potential losses into profitable trades.

Learn how to solve errors during the trading, read more trading topics.

Find answers and get help from Intercom Support and Community Experts

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