At 3Commas, we’re dedicated to providing you with excellent support, whether you need help with the software, have questions about features, want to make suggestions, or encounter any issues. This article will walk you through the different ways you can reach out to our Support Team for timely and effective assistance.
Via Web Widget
To reach out to our support team via the web widget, follow these steps:
Locate and click on the widget in the bottom-right corner of any 3Commas page to open the support window and then click on "Send us a message" where you can type your question or concern.
IMPORTANT
If you don’t respond within 10 minutes, the bot will close the chat automatically.
After clicking Ask a Question, ensure you enter your question text to initiate support.
Note
This widget is available 24/7, and our support team will respond as quickly as possible.
Via Mobile App
For users on mobile, you can access support as follows:
Open the app and go to "Settings."
Tap "Help" and then "Support" to access the support widget.
You’ll see a support screen similar to the web version.
Via Email
If you encounter an issue (e.g. login problems), you can contact us via email:
Email us at: [email protected]
Make sure to send the request from the email address associated with your 3Commas account.
For security, we recommend that you avoid using alternative email addresses when contacting support.
Social Media Communities
Our social media communities provide additional support and insights from both 3Commas community moderators and experienced users. Here’s where you can find us:
Telegram | Community Link |
3Commas Community (RU) | |
3Commas Community (EN) | |
3Commas Announcements (RU) | |
3Commas Announcements (EN) | |
3Commas API Official | |
3Commas API Announcements | |
X (Twitter) | |
Discord | |
YouTube |
IMPORTANT RULES TO REMEMBER!
Our Community team and Support agents WILL NEVER write you first in Direct messages on any service!
3Commas WILL NEVER send you emails asking to provide your personal information, especially regarding logging into your account!
3Commas WILL NEVER call you to advise you to use a 3Commas service or offer help setting up 3Commas tools.
Don't share any kind of personal or sensitive information in the community chats!
If you have technical issues, make sure to open the ticket with the support team! Beware of scams and phishing links!
There are many phishing websites pretending to be 3Commas or 3Commas' partners! Always stay alert and check the website URL, it's https://3commas.io or https://app.3commas.io/d.
Some 3rd parties claim they are in partnership with 3Commas. Some of them are indeed the partners, but most of them are not! Make sure to read this article regarding third parties stating they are 3Commas' partners:
3Commas Statement Regarding Third Party ServicesMany scammers and impersonators pretend to be members of the 3Commas team! They will write you first offering help and support! Don't write them just block and report!
More rules about behaving in the community chats are in this article:
3Commas Social Media Etiquette
Additional Security Tips
1. Trusted 3Commas email addresses
We recommend reviewing our official email addresses in this article to recognize legitimate emails from 3Commas.
2. Anti-phishing code
Enable your anti-phishing code to help you identify phishing emails more easily.