How to claim a refund

Learn about 3Commas Refund Policy, for both 3Commas or Marketplace subscriptions

Updated over a week ago

First of all, we feel very sorry to see you are interested in this article!

If there is a question or an inconvenience you are struggling with that made you think about a refund, our support team is ready 24/7 to help you with your questions!

If you are still willing to proceed with the refund, you can go ahead and read this article.

Please be sure you cancel the recurring payment on the Subscription History page, if it is enabled for your account. If you don’t do this, you may be charged automatically again. The policy that explains automatic renewal is located here.

Please check if your subscription is eligible for a refund under the Refund Policy before submitting a Refund request. When you initially purchased your 3Commas subscription plan, you accepted our recurring payments and refund policies from the payments page, which explains the terms of your subscription.

3Commas Monthly Subscription Refund:

  • If you have made a request within 14 days after successful payment, you will receive a full refund.

  • If you’ve made a request more than 14 days after making your payment, according to the Refund Policy, the refund is not available.

3Commas Annual Subscription Refund:

  • If you have made a request within 14 days after successful payment, you will receive a full refund.

  • If you’re making a request more than 14 days after your payment for an Annual subscription plan, you may still be partially refunded according to the Refund Policy.

  • Please keep in mind that we do not prorate months. If, for example, you bought a yearly subscription and have been using it for 3 months and 2 days, you will receive a refund deducting 4 used months at the total undiscounted monthly cost (without any promotional or discounted pricing that was applied at the time of payment).

  • If you’d like to keep using 3Commas until the end of your payment month, we encourage you to do so, as this will not alter your refund amount. Payment amounts and dates can be found on the Subscriptions Payments page. You can request a refund closer to the end of your payment month and continue to use the 3Commas platform until it is canceled.

Marketplace Subscription Refund:

  • If you have made a request within 24 hours after successful payment, you will receive a full refund.

  • If you have made a request later than 24 hours but within 14 days after the successful payment - you are eligible to get a partial refund (the remaining days will be proportionally refunded).

  • If you make a request more than 14 days after the payment - no refund is available.

How to submit a refund request

Please, contact the support team via the widget on the website or via email

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