Important
Affected Regions:
EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
EFTA States (EEA Members): Iceland, Liechtenstein, Norway.
Estonia remains a restricted location for 3Commas at this time. We are actively working on a solution and hope to provide access to affected users soon. Stay tuned for updates.
Due to regulatory reasons, some 3Commas features may be unavailable across all regions. This includes, but is not limited to, the Affiliate and Referral Programs, Marketplace, and subscription payments using cryptocurrency.
Please review our Changes for EEA Users & FAQ Help Article.
What is KYC & Why Do I Need It?
What is KYC?
KYC (Know Your Customer) is a mandatory identity verification process that ensures compliance with financial regulations. It helps prevent fraud, money laundering, and other illegal activities in crypto trading.
Why is KYC Required?
3Commas users in the European Economic Area (EEA) must complete KYC due to MiCA (Markets in Crypto-Assets Regulation) 2025 requirements.
This ensures:
Compliance with EU financial regulations
Safe and secure access to crypto trading
Fraud prevention and Anti-Money Laundering (AML) enforcement
Who Needs to Complete KYC?
KYC is required for:
New users in the EEA creating a 3Commas account
Existing EEA users who wish to continue using 3Commas after April 2025 (learn more here)
Anyone from the EEA who wants to trade crypto or connect an exchange via API
⚠️ Without KYC, access to trading and subscriptions will be restricted.
KYC Process for New EEA Users: Step-by-Step
1. EEA Users Redirected to 3Commas.eu
A pop-up will appear, asking if you are inside or outside the EEA.
Visitors from the EEA will be redirected to 3Commas.eu.
2. Sign-Up Form
You will see a “Country or Region of Residence” field. Fill these in with your desired Email and password.
3. Email Verification for New Users
If registering with Email & Password, you must confirm your email.
If using Binance, Google, Facebook, or Apple login, you must authorize 3Commas to link your accounts. If a third-party login method does not provide an email, you must manually confirm your email.
If signing up with Binance, Google, Facebook, or Apple, you will not select your country on the initial sign-up page. Instead, you confirm your country after authentication.
4. KYC Verification Process
KYC is completed via J2TX, a 3Commas KYC partner.
You must click “Start Verification” and provide the necessary documents.
Upload a government-issued ID (passport, driver's license, or national ID card).
Upload a recent selfie or photo.
5. User Details Collection
A new form collects the following information:
First name
Last name
Phone number
Email address
Citizenship
Country
Economic profile:
Your net worth (in USD)
Your annual net income (in USD)
Which amount (in USD) do you intend to invest in financial instruments.
Employment status
Sector
Important
Please ensure that the information you provide is accurate and realistic. This data is continuously monitored, and significant deviations between declared financial details and actual deposits may trigger a compliance review. Providing accurate details upfront helps avoid unnecessary delays or additional verification requests.
Select your country of residence (either in the USA or not).
Choose your document to upload (Driver's license, ID card, Residence permit, or passport).
Proof of Residence (See list here)
Review uploaded documents
Acknowledgement
Confirmation
6. Application Review & Status Updates
Once submitted, you will see an “Application Under Review” message.
Status updates will be sent via email from 24_support@j2tx.com. In some cases, J2TX may also contact you via SMS for verification purposes. Please ensure your contact information is accurate during the KYC process.
Review usually takes 15-30 minutes.
7. Successful KYC Completion & Next Steps
Once approved, you will receive a confirmation email from 24_support@j2tx.com.
You will be redirected to connect an exchange and activate your free trial.
FAQ
1. What Info Will I Need to Provide?
To complete KYC verification, you will need:
A government-issued ID (passport, driver's license, national ID card, or residence permit).
Proof of Residence
Accepted: Bank Statements, Utility Bills (not older than 3 months), Internet/Cable TV, (house phone line bills, Tax Returns, Council tax bills, Government-issued certifcations of residence, etc.)
Not Accepted: Screenshots, Mobile phone bills, Medical bills, Receipts for purchases, Insurance statements
A recent selfie or photo for identity verification.
2. What Are the Different KYC Statuses and What Do They Mean?
Your KYC status will determine your account access:
KYC Status | Meaning & Restrictions |
Incomplete | You have not started the KYC process yet. Trading and subscription purchases are restricted until verification is completed. |
Pending | Your verification is under review. This typically takes 15-30 minutes. You will receive an email update once completed. |
Rejected | Your verification was unsuccessful. You must re-submit your documents after addressing the issues (see troubleshooting below). |
Verified | You have successfully passed all verification checks. |
Action Required | Some verification checks failed. You can go through the failed steps again. |
3. Why Was My KYC Verification Rejected?
Here are the most common reasons and how to fix them:
Issue | Solution |
Blurry or unreadable ID | Upload a clearer image of your document. |
Mismatched information | Ensure the name and details match exactly as shown on your ID. |
Expired ID | Upload a valid, non-expired document. |
Poor lighting in selfie check | Ensure good lighting, no obstructions, and follow on-screen prompts correctly. |
📌 You can retry verification after correcting these issues.
4. What Should I Do If I Encounter a KYC System Error?
If there is a KYC service issue, you will see a system error message.
Possible causes:
Temporary service disruption
High system traffic
Connection timeout
Try the following to resolve it:
Refresh your browser and retry.
Clear your browser cache & cookies.
Try using a different browser or device.
Wait and attempt again later (high traffic or temporary service issues may cause delays).
Check status.3commas.io for real-time updates on any ongoing KYC-related issues.
📩 Need Help or have any questions?
For general inquiries, contact 3Commas Support.
If you experience any issues with the KYC process, contact J2TX via email: 24_support@j2tx.com.
⚠️ Never share personal information, such as your government-issued ID, through 3Commas support channels (e.g. Email, Chat, Telegram group). Only use the secure KYC verification process through J2TX.