Important
At this time, we are unable to process new applications for Marketplace signallers.
We apologize for any disappointment caused.
Can I purchase Marketplace signals using any payment method?
No. All Marketplace and App Store purchases must be made with cryptocurrency only.
Are there restrictions by country?
Yes. Due to regional restrictions, users from the following countries cannot purchase Marketplace signals:
United States (USA)
Canada
United Kingdom (UK)
United Arab Emirates (UAE)
Why doesn’t the preset bot page show a profit percentage?
The profit percentage may be missing if:
The bot has only one closed trade, or
The bot’s trade history is too limited to generate meaningful stats
To display profit data on the preset page, the bot needs at least one week of consistent trading history.
Note
The bot preset page is used primarily as a template to copy bot settings.
It does not always reflect an actively running bot by the signal provider.
Signal providers may run trades on other bots while offering presets as a guide for users.
To monitor actual performance, check the individual trade history on the Marketplace signal’s page.
I bought a signal and set up my bot. Why isn’t it opening trades?
There could be a few reasons:
Check the signal frequency on the provider’s page.
Some providers send many short-term (scalping) signals daily, while others send longer-term (swing trading) signals less frequently.
You may simply need to wait. Not all strategies generate frequent signals.
Tip: Patience is key. Each provider has a unique approach.
How can I choose the right signal?
Here are some suggestions:
Research signal providers you’re interested in
Look for support communities. Many providers have groups where users share tips and experiences
Check how responsive the provider is to questions or concerns
Find out how recently the provider has sent signals. Up-to-date activity matters!
My plan doesn’t support Multi-pair bots. Can I still use Marketplace signals?
Yes, but with limitations (though this mostly applies to older Free plan users):
Marketplace signals work best with Multi-pair bots on Spot exchanges
If you're on the legacy Free plan (with only Single-pair bot access):
You can still subscribe to signals
But you can only run one active Single-pair Spot bot
This means you’ll only receive and act on signals for one trading pair at a time
If you're using the new Free plan (Demo only):
You can use Marketplace signals, but only if the signal provider supports Binance Spot, which is the market simulated by the Demo account
Your trades will only run in simulation and not with real funds
Pro and Expert plans support Multi-pair bots and are fully compatible with Marketplace signals across supported exchanges
Are Marketplace signals financial advice?
No. Neither 3Commas nor the Signal Providers offer financial advice.
Reminder:
Signals can result in both profits and losses.
There is no guaranteed strategy and all trading carries risk.
When using signals, you are essentially allowing a third-party to guide your trades, but your results may differ due to:
Market volatility
Timing of signal execution
Your bot’s specific settings
Exchange-related delays
Tip: Always follow provider instructions in their “Details” section.
3Commas and signal providers are not responsible for any exchange issues that may interfere with your bot’s performance.
Final Note
We appreciate your interest in Marketplace signals and hope these insights help you trade more effectively. Good luck and trade smart!