Smart Trades are one of the most powerful tools available for optimizing your profits and managing your trading account. Over time, we've compiled the most frequently asked questions to help you quickly find solutions. Let’s dive in!
How can I view more information about my Smart Trade?
You can click the small "v" button next to your Smart Trade to expand and view additional details. This works for live Smart Trades and when reviewing your Smart Trade History.
For example, this feature is especially helpful for Futures trades to view the Liquidation Price of a contract being traded:
How can I cancel or edit "Add Funds" orders I no longer need?
After expanding the detailed information for a Smart Trade, you’ll see Cancel and Edit buttons next to any "Add Funds" orders you’ve created.
How can I "Dollar Cost Average" my Smart Trade entry? How do I add funds to my Smart Trade?
To add funds:
Click on the three-dot menu for your Smart Trade.
Select Add Funds.
Choose one of the following options:
Market Order: Add funds immediately at the current price.
Limit Order: Specify a fixed price for adding funds.
Once the order executes, the Smart Trade progress bar updates to reflect the new "average cost." Your Take Profit and Stop Loss settings remain unchanged.
For more detailed information, see this article: Add Funds in SmartTrades.
How do I get instant alerts about my Smart Trade status?
To receive alerts:
Link Telegram to your 3Commas account by visiting: https://app.3commas.io/users/profile.
Configure the notifications you want to receive as instant messages.
You can also opt for Email alerts or Browser notifications based on your preference.
What happens if a Smart Trade set to open with a Limit Order is only partially filled?
If your Limit Order is only partially filled, the Smart Trade will not activate its Take Profit or Stop Loss conditions until the entry order is completely filled. The system waits for the full entry to be executed before proceeding.
I accidentally canceled my Futures Smart Trade. How can I reconnect it?
If you accidentally cancel a Futures Smart Trade but the position is still open on the exchange, you can quickly reconnect it with just a few clicks. This allows you to regain control over the trade.
Does Trailing Stop Loss work if I have multiple Take Profit targets?
Yes! Trailing Stop Loss remains active even if you’ve set multiple Take Profit targets. It will continue to follow the price to protect your trade.
How does Trailing Take Profit work with multiple Take Profit targets?
Trailing Take Profit applies only to the last Take Profit target.
For example, if you set 4 Take Profit targets and enable Trailing Take Profit:
The first 3 targets will be placed as Limit Orders.
The final target will use the Trailing feature to maximize potential gains as the price moves.
Why Is There a Difference Between Unrealized P&L (uPnL) and ROI on 3Commas and the Exchange?
If you’ve noticed that the Unrealized P&L (uPnL) and ROI values displayed on 3Commas differ slightly from those shown on your exchange, this is expected due to differences in calculation methods. These discrepancies are normal and do not impact the actual profitability of your trades. If you are comparing values between 3Commas and your exchange, ensure you check whether fees are included and whether you are looking at the ticker price or mark price.
Below are the key reasons why this discrepancy occurs:
1. Fees Are Included in 3Commas Calculations
3Commas factors in trading fees when calculating unrealized profit and loss.
Some exchanges display uPnL without including trading fees, leading to a slightly different result.
2. Different Price Sources: Ticker Price vs. Mark Price
3Commas uses the ticker price (last traded price) to calculate uPnL and ROI.
Many exchanges, such as Bybit, use the mark price, which is an adjusted price based on the order book and fair market value calculations.
The difference between the ticker price and mark price can cause variations in displayed uPnL and ROI.
3. Real-Time Data Synchronization Delays
While 3Commas syncs real-time data with exchanges, slight delays in data updates may temporarily cause minor differences in displayed values.
I opened a trade on the service, but there are no orders on the exchange. Where are they?
This behavior occurs when using Market or Conditional orders. 3Commas does not place sell orders on the exchange until your sell conditions (e.g., Stop Loss or Take Profit) are triggered.
Additionally, tools with a trailing function use Market Orders, which cannot be entered into the exchange order book like Limit Orders.
Why does the service place a sell order at such a low price?
The service places sell orders at a low price to guarantee that the position closes. Don’t worry—this doesn’t mean your asset sells at that low price! The actual sell price is determined by the market at the time of the transaction.
For example, let’s say the service places a sell order for 1 BCC at 0.00050000 BTC, and the buy book (Bid orders) looks like this:
4 BCC at 0.18 BTC
5 BCC at 0.179 BTC
2 BCC at 0.175 BTC
In this case, your 1 BCC will sell as follows:
4 BCC at 0.18 BTC
5 BCC at 0.179 BTC
1 BCC at 0.175 BTC
This mechanism ensures the position closes efficiently without unnecessary delays.
We hope this FAQ helps you better understand and optimize your Smart Trades. If you have further questions, feel free to reach out to our Support Team for assistance!