Smart Trades are one the most powerful tools to accelerate your profits or build your account. Over the last few years, we've gathered the questions we are most frequently asked into this FAQ and hopefully it will let you quickly find an answer!
How can I view more information about my Smart Trade?
You can click the little "v" button to the side of your Smart Trade to view more information on a live Smart Trade or when viewing the Smart Trade History.
This is useful on Futures trades to find the Liquidation Price for a contract being traded, for example:
How can I cancel any "Add Funds" DCA orders I created but no longer want?
You can see in the picture above the yellow "Cancel" button if you click the button to expand the extra information panel next to the running Smart Trade you wish to cancel the extra "Add Funds" order you created.
How can I "Dollar Cost Average" my Smart Trade entry?
Click on the three dots from the Smart Trade options button and use the "Add
Funds" button and choose whether to place a Market Order to add funds immediately at current chart price, or specify a fixed price with the Limit Order setting.
The Smart Trade progress bar will update to show the new "average cost" once the order has been executed. This will not change you Take Profit target settings or Stop Loss prices configured, however.
How do I get instant alerts about my Smart Trade status?
Link Telegram to your 3Commas account at https://3commas.io/users/profile and configure the notifications you want to receive as an instant message.
You can also choose Email alerts too, if you prefer!
What happens if a Smart Trade set to open with a Limit Order is only partially filled? For example, you may wonder if you create a Smart Trade and set it to start the trade with a Limit Order at a specific price, but the order doesn't get filled completely, does the Stop Loss and Take Profit target conditions still execute?
In this case, no, the Smart Trade will wait for the entry order to fill completely before it activates the Take Profit or Stop Loss steps.
I accidentally cancelled my Futures Smart Trade - how can I get it back?
You can quickly and easily reconnect to a cancelled Futures Smart Trade that still has an open position on the exchange with just a couple of button clicks!
Why I don't see Charts and/or the Order Book for some exchanges (like Binance.us or FTX.US)?
Unfortunately, 3Commas can only display Charts and Order Books if the exchange has made the data feeds available to the public. Previously, KuCoin did not provide access to this data, but when they changed their mind, our team added Charts and the Order Books within 24 hours!
Typically if you can find the exchange has charts published on the full TradingView.com website, 3Commas will also support the charts too.
Does Trailing Stop Loss work if you have set multiple Take Profit targets?
Yes! This is no problems, even if 3 Take Profit steps have been completed, Trailing Stop Loss will still follow price to protect your trade.