Check Payment Status
To check the status of your payment:
Open the Subscription page.
Go to the Subscription History tab.
Click on the "Check Status" icon.
⚠️ Note: Some failed payments may not have a status link.
Why Payments Fail
1. Insufficient Payment Due to Missing Fees
Fees are calculated on CoinPayments' side.
You must pay the requested amount + transfer fees, which are displayed on your withdrawal page.
If you send an incomplete payment:
You can pay the remaining amount (plus transaction fees), OR
Wait for the payment request to fail, and CoinPayments will send a refund email.
📩 Check your inbox and spam folder for an email from CoinPayments before retrying the payment.
2. Slow Exchange Processing or Delayed Confirmation
Some exchanges process withdrawals slowly (e.g., once per day).
If a transaction takes too long, CoinPayments may time it out due to crypto price fluctuations.
If your payment timed out, check your email for a refund link.
💡 To avoid delays:
Use a faster crypto network (e.g., LTC instead of BTC or USDT).
Withdraw from a wallet, not directly from an exchange.
3. Payment Failed and Cannot Be Completed
If a payment fails, you cannot retry the same payment.
You must start a new payment.
Refunds for Failed Payments
If a payment fails, CoinPayments will send a refund link to your email.
Possible Reasons for No Received Funds:
The withdrawal was not completed.
You have multiple payments and mistakenly used the wrong one.
The exchange or wallet sent funds too late.
📌 Check your spam folder for the refund email before reaching out for support.
Important Reminders
Use the correct currency and network.
Only L1 mainnet coins are accepted.
Sending funds via an incorrect network can result in permanent loss.
What if I used the wrong network?
In some cases, CoinPayments may be able to retrieve funds.
Contact CoinPayments support here with:
Transaction ID (TX ID)
Wallet address used
CoinPayments reference number (if unknown, 3Commas support can help retrieve it).
Remaining Balance Issues
Your payment may be short if:
You did not add withdrawal fees from your exchange or wallet.
You rounded down the required amount instead of sending the exact value.
🕒 If there's still time:
Send the remaining balance (or slightly more) to the same payment address.
⏳ If the time expired:
Wait for a refund and create a new payment.
Transaction Confirmations
If your payment shows the correct amount sent but lacks enough confirmations, this may be due to:
Delayed exchange processing
Low transaction fees
Network congestion
⏳ If the status is NOT "Cancelled" or "Timed Out", wait until the payment is fully processed.
🚫 If the status is "Cancelled" or "Timed Out", you must create a new payment.
Need Help?
📌 If you missed the refund email or have payment issues, contact CoinPayments support here.