Check your payment status first

Open Subscription page.
Go to the Subscription History.
Click the Check Status icon.

Note: Some failed payments may not have a status link.

Common reasons crypto payments fail

1. Payment amount was lower than requested

Network and withdrawal fees depend on the selected currency, network, wallet, or exchange. Always send the exact amount shown on the checkout page and account for any withdrawal fees before confirming the transfer.
You must send:
- the exact requested amount
- plus any transfer fees shown on your exchange or wallet withdrawal screen
If you sent less than the requested amount, contact 3Commas Support before sending another transaction. Include the transaction ID so we can check the payment status.

2. Exchange processing is slow or confirmations are delayed

Some exchanges process withdrawals slowly (sometimes once per day).
If the transaction takes too long, the invoice may expire before the payment is completed.
If your payment timed out:
- Contact 3Commas Support with the transaction ID if funds were already sent
- Then create a new payment. Do not reuse an expired checkout page.
To reduce delays:
- Use a faster network/coin when possible (example: LTC instead of BTC or USDT)
- Withdraw from a wallet, not directly from an exchange (when possible)

3. Payment failed and can’t be completed

If a payment fails or the invoice expires, create a new payment from your 3Commas account. Do not reuse the same checkout page or expired invoice.

Failed, expired, or missing payments

If a crypto payment fails, expires, or was sent incorrectly, contact 3Commas Support.

Include:

transaction ID
payment amount
currency
network
wallet address
a screenshot from your wallet or exchange

If funds were sent but your subscription was not activated, common reasons are:

The withdrawal was not completed.
You have multiple payment attempts and used an old or expired checkout page.
The exchange or wallet sent funds too late.

Important

Use only the currency and network shown on the checkout page.
Sending funds via an incorrect network can result in permanent loss.
What if I used the wrong network?
- In some cases, the payment may be reviewed, but recovery is not guaranteed
- Contact 3Commas Support with:
  - Transaction ID (TX ID)
  - Wallet address used
  - Payment reference or invoice ID, if available

Blockchain confirmations are taking longer than expected

If you sent the correct amount but the payment is stuck waiting for confirmations, this can be caused by:

network congestion
low transaction fees
slow exchange withdrawal processing

Reminder

If the status is not Cancelled or Timed Out, it may just need time.
Some payments can take 15 to 30 minutes or longer.
To improve success next time:
- use a wallet when possible
- avoid sending right before the invoice timer expires