Find status link:
1. Open Subscription page;
2. Go to the Subscribe history tab;
3. Click on the icon "Check status".
Some failed payments don't have the link.
Payments fail when:
You don't add an exchange withdrawal fee
The exchange processes withdrawals slowly or once a day
The transaction doesn't confirm in time
You can't finish failed payments, make a new one.
You get a refund if the payment fails
CoinPayments sends a refund link to your email when there's confirmed funds.
No received funds
You didn't finish the withdrawal
You have multiple payments and used another one
The exchange or wallet sent funds too late
You didn't add exchange withdrawal or wallet transaction fees
You rounded down the required amount
If there's enough time to make another transaction, you can send the remaining or slightly more to the SAME payment address:
If the time ends, wait until you get a refund and create a new payment.
When received and needed amounts are equal, but you don't see enough confirms:
The exchange sent funds too late
You sent it with a small transaction fee
Currency network is slow due to overload
If the status is not "Cancelled / Timed Out", wait until the payment finishes. Otherwise, you should pay again. You'll get the refund link for the failed payment when it confirms on the blockchain.