At 3Commas, we’re always working to improve how we support and empower our users.
To deliver faster, more useful answers, we use AI technologies powered by Anthropic’s Claude (via Intercom FIN) in our customer support services.
We also use AI technologies in our trading platform, such as the 3Commas AI Assistant, to help users build and backtest strategies faster.
These tools make it easier to get quick guidance, streamline interactions, and help you find answers in our Help Center.
What powers the 3Commas support chatbots?
Customer Support Chatbot (in-product messenger)
Powered by Intercom’s FIN 2, which runs on Anthropic’s Claude to understand and respond to your questions.Help Center FAQ assistant
Uses the same Claude models, helping you navigate our Help Center with natural, intuitive search responses.AI Assistant (Gemini)
The AI Assistant in 3Commas is powered by Google’s Gemini Flash 2.5 model. It helps users configure trading strategies, backtest them, and learn about 3Commas tools through conversational chat.
When you interact with the AI Assistant:
Your messages are processed securely by 3Commas and Google Cloud for generating a response.
The data shared is not used to train AI models outside your session.
Prompts and responses are temporarily stored for quality assurance, debugging, and performance monitoring, and then deleted in accordance with our data retention policy.
Inputs are pseudonymized and not linked to your financial account, bot activity, or trading history.
We do not send any sensitive account data (like API keys, balances, or orders) to Gemini.
This tool is designed to improve onboarding and education.
You should avoid sharing any personal or financial details in AI chat, as they are not required to use the feature.
Can I input personal or sensitive information?
No. Please avoid entering any personal, financial, or sensitive data when interacting with the chatbot or Help Center FAQ.
These tools are designed for general questions and no sensitive data is needed.
Please avoid sharing personal or financial details.
What if I accidentally share sensitive information?
If personal data is shared by mistake, rest assured:
We don’t use your conversations to train AI models. Under Anthropic’s commercial/API terms, prompts aren’t used for training unless a customer opts in (we do not opt in).
Deletion on request: Intercom will delete customer personal data within 30 days of our request, per its DPA.
Limited retention: Conversation logs may be kept briefly by our providers for abuse detection and service delivery; they’re not reused for model training under our commercial setup.
Who processes the data?
We use Intercom as our support software provider, and Anthropic (Claude) as an AI subprocessor via Intercom. For Intercom’s current subprocessor list, see Intercom’s legal page.
The AI Assistant feature uses Google Cloud (Gemini Flash 2.5) as an additional subprocessor, operating under Google’s enterprise API terms. Data is processed within compliant Google Cloud regions and is not used for model training.
Where can I learn more about how 3Commas handles my data?
You can review our full data processing and privacy practices in the 3Commas Privacy Policy. Intercom’s data handling is governed by its Data Processing Agreement; we can request deletion within 30 days.
Who do I contact if I have data concerns?
If you have questions or concerns about data privacy or the use of AI technology at 3Commas, please contact our Data Protection Officer at: [email protected].
Your privacy is a top priority.
We’re committed to creating a secure, trustworthy environment while using AI responsibly to enhance your 3Commas experience.