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Troubleshooting Login and Account Deletion Errors
Troubleshooting Login and Account Deletion Errors

If you encounter an error while trying to log in or delete your account, follow these troubleshooting steps:

Updated over a week ago

🚨 Human Verification Failure

🔹 Refresh the page by pressing Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.

🔹 If the issue persists:

  • Ensure you are not using Incognito mode (CAPTCHA may not work in private browsing windows).

  • Clear your browser cache and cookies.

  • Try logging in with a different browser.

  • Attempt to log in from another device, such as your smartphone.


🔄 Frequent Logouts

🔹 If you are asked to log in repeatedly, check that your browser allows cookies from 3commas.io and app.3commas.io.

🔹 Blocking or restricting cookies may cause frequent logouts.


🖥️ Unable to Log In on Desktop Browsers

🔹 Try logging in with a different browser.

🔹 If that does not work, switch to Incognito mode and try again.

🔹 If Incognito mode allows you to log in, clear cache and cookies for 3Commas. (Chrome example):

🔹 Help articles for clearing cache and cookies:


📱 Unable to Log In on the Mobile App

🔹 Disable WiFi on your smartphone and try logging in using your mobile data (3G/4G/5G).

🔹 If the issue occurs only on WiFi or mobile data, this could indicate an ISP-related issue.

🔹 Certain providers, like TurkCell, have child safety filters that may block 3Commas.

  • You can log in to your TurkCell account and adjust filtering settings: TurkCell Settings

  • If you use a different provider, check their filtering settings.


❌ Common Login Errors

⚠️ 401 Error - "You need to sign in before continuing"

This may occur if your computer resumes from sleep mode before your network reconnects. Wait a few seconds and refresh the page.

⚠️ "You reached attempt limits. Please resolve the CAPTCHA."

🔹 Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.

🔹 Ensure you are not in Incognito mode.

🔹 Clear your browser cache and cookies.

🔹 Try a different browser or device.

⚠️ Wrong Token Error

🔹 This error means your account is scheduled for deletion.

🔹 Your account will be deleted after a 7-day cool-off period.

🔹 If you wish to cancel deletion, contact 3Commas Support immediately.


🛑 Account Deletion Issues

⚠️ Invalid Postal Code

🔹 Enter your postal code using ALL CAPITAL LETTERS.

🔹 For Canadian postal codes, ensure you include spaces where required.

⚠️ Cannot Remove Account: Active Trades/Bots Present

🔹 You must close all active trades before deleting your account.

🔹 Check and close active trades here:

🔹 After closing trades, go to Exchange Management and delete your exchange connection.

⚠️ Important: If you delete a linked exchange, it cannot be restored. You would need to re-add it as a new connection.

🔹 Instead of deleting your exchange, we strongly recommend updating your API key: Update API Key This ensures that your bots, trade history, and settings remain intact.

🔹 Don’t forget to stop bots on your Demo account if applicable.

❌ No "Delete My Account" Button?

🔹 If you created your account via the mobile app, account deletion must be done through the app.

🔹 If you signed up with Google, Binance, Facebook, or Apple ID, contact [email protected] or open a ticket to request account deletion.

🔹 If you signed up with email/password, you can follow this article for account deletion instructions.

If you continue experiencing issues, contact 3Commas Support or open a ticket for assistance.

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