🚨 Human Verification Failure
🔹 Refresh the page by pressing Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.
🔹 If the issue persists:
Ensure you are not using Incognito mode (CAPTCHA may not work in private browsing windows).
Clear your browser cache and cookies.
Try logging in with a different browser.
Attempt to log in from another device, such as your smartphone.
🔄 Frequent Logouts
🔹 If you are asked to log in repeatedly, check that your browser allows cookies from 3commas.io and app.3commas.io.
🔹 Blocking or restricting cookies may cause frequent logouts.
🖥️ Unable to Log In on Desktop Browsers
🔹 Try logging in with a different browser.
🔹 If that does not work, switch to Incognito mode and try again.
🔹 If Incognito mode allows you to log in, clear cache and cookies for 3Commas. (Chrome example):
🔹 Help articles for clearing cache and cookies:
📱 Unable to Log In on the Mobile App
🔹 Disable WiFi on your smartphone and try logging in using your mobile data (3G/4G/5G).
🔹 If the issue occurs only on WiFi or mobile data, this could indicate an ISP-related issue.
🔹 Certain providers, like TurkCell, have child protection filters that may block 3Commas.
You can log in to your TurkCell account and adjust filtering settings: TurkCell Settings
If you use a different provider, check their filtering settings.
❌ Common Login Errors
⚠️ 401 Error - "You need to sign in before continuing"
This may occur if your computer resumes from sleep mode before your network reconnects. Wait a few seconds and refresh the page.
⚠️ "You reached attempt limits. Please resolve the CAPTCHA."
🔹 Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.
🔹 Ensure you are not in Incognito mode.
🔹 Clear your browser cache and cookies.
🔹 Try a different browser or device.
⚠️ Wrong Token Error
🔹 This error means your account is scheduled for deletion.
🔹 Your account will be deleted after a 7-day cool-off period.
🔹 If you wish to cancel deletion, contact 3Commas Support immediately.
🛑 Account Deletion Issues
⚠️ Invalid Postal Code
🔹 Enter your postal code using ALL CAPITAL LETTERS.
🔹 For Canadian postal codes, ensure you include spaces where required.
⚠️ Cannot Remove Account: Active Trades/Bots Present
🔹 You must close all active trades before deleting your account.
🔹 Check and close active trades here:
🔹 After closing trades, go to Exchange Management and delete your exchange connection.
⚠️ Important: If you delete a linked exchange, it cannot be restored. You would need to re-add it as a new connection.
🔹 Instead of deleting your exchange, we strongly recommend updating your API key: Update API Key This ensures that your bots, trade history, and settings remain intact.
🔹 Don’t forget to stop bots on your Demo account if applicable.
❌ No "Delete My Account" Button?
🔹 If you created your account via the mobile app, account deletion must be done through the app.
🔹 If you signed up with Google, Binance, Facebook, or Apple ID, contact [email protected] or open a ticket to request account deletion.
🔹 If you signed up with email/password, you can follow this article for account deletion instructions.
If you continue experiencing issues, contact 3Commas Support or open a ticket for assistance.