Before You Troubleshoot: Check 3Commas System Status
Sometimes, login issues or errors are caused by a temporary service disruption — not your device or browser.
Check the live status of 3Commas here: status.3commas.io
If there's a major outage or degraded performance, wait for services to normalize before attempting further troubleshooting.
Human Verification Failure
Refresh the page by pressing Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.
If the issue persists:
Ensure you are not using Incognito mode (CAPTCHA may not work in private browsing windows).
Clear your browser cache and cookies.
Try logging in with a different browser.
Attempt to log in from another device, such as your smartphone.
Frequent Logouts
If you are asked to log in repeatedly, check that your browser allows cookies from 3commas.io and app.3commas.io.
Blocking or restricting cookies may cause frequent logouts.
Unable to Log In on Desktop Browsers
Try logging in with a different browser.
If that does not work, switch to Incognito mode and try again.
If Incognito mode allows you to log in, clear cache and cookies for 3Commas. (Chrome example):
Unable to Log In on the Mobile App
Disable WiFi on your smartphone and try logging in using your mobile data (3G/4G/5G).
If the issue occurs only on WiFi or mobile data, this could indicate an ISP-related issue.
Certain providers, like TurkCell, have child protection filters that may block 3Commas.
You can log in to your TurkCell account and adjust filtering settings: TurkCell Settings
If you use a different provider, check their filtering settings.
Common Login Errors
401 Error - "You need to sign in before continuing"
This may occur if your computer resumes from sleep mode before your network reconnects. Wait a few seconds and refresh the page.
"You reached attempt limits. Please resolve the CAPTCHA."
Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.
Ensure you are not in Incognito mode.
Clear your browser cache and cookies.
Try a different browser or device.
Wrong Token Error
This error means your account is scheduled for deletion.
Your account will be deleted after a 7-day cool-off period.
If you wish to cancel deletion, contact 3Commas Support immediately.
Account Deletion Issues
Invalid Postal Code
Enter your postal code using ALL CAPITAL LETTERS.
For Canadian postal codes, ensure you include spaces where required.
Cannot Remove Account: Active Trades/Bots Present
You must close all active trades before deleting your account.
Check and close active trades here:
After closing trades, go to Exchange Management and delete your exchange connection.
Important: If you delete a linked exchange, it cannot be restored. You would need to re-add it as a new connection.
Instead of deleting your exchange, we strongly recommend updating your API key: Update API Key This ensures that your bots, trade history, and settings remain intact.
Don’t forget to stop bots on your Demo account if applicable.
No "Delete My Account" Button?
If you created your account via the mobile app, account deletion must be done through the app.
If you signed up with Google, Binance, Facebook, or Apple ID, contact [email protected] or open a ticket to request account deletion.
If you signed up with email/password, you can follow this article for account deletion instructions.
If you continue experiencing issues, contact 3Commas Support or open a ticket for assistance.