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Troubleshooting Login and Account Deletion Errors

If you encounter an error while trying to log in or delete your account, follow these troubleshooting steps:

Updated this week

Before You Troubleshoot: Check 3Commas System Status

Sometimes, login issues or errors are caused by a temporary service disruption — not your device or browser.

Check the live status of 3Commas here: status.3commas.io

If there's a major outage or degraded performance, wait for services to normalize before attempting further troubleshooting.

Human Verification Failure

  • Refresh the page by pressing Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.

  • If the issue persists:

    • Ensure you are not using Incognito mode (CAPTCHA may not work in private browsing windows).

    • Clear your browser cache and cookies.

    • Try logging in with a different browser.

    • Attempt to log in from another device, such as your smartphone.


Frequent Logouts

  • If you are asked to log in repeatedly, check that your browser allows cookies from 3commas.io and app.3commas.io.

  • Blocking or restricting cookies may cause frequent logouts.


Unable to Log In on Desktop Browsers

  • Try logging in with a different browser.

  • If that does not work, switch to Incognito mode and try again.

  • If Incognito mode allows you to log in, clear cache and cookies for 3Commas. (Chrome example):


Unable to Log In on the Mobile App

  • Disable WiFi on your smartphone and try logging in using your mobile data (3G/4G/5G).

  • If the issue occurs only on WiFi or mobile data, this could indicate an ISP-related issue.

  • Certain providers, like TurkCell, have child protection filters that may block 3Commas.

    • You can log in to your TurkCell account and adjust filtering settings: TurkCell Settings

    • If you use a different provider, check their filtering settings.


Common Login Errors

401 Error - "You need to sign in before continuing"

This may occur if your computer resumes from sleep mode before your network reconnects. Wait a few seconds and refresh the page.

"You reached attempt limits. Please resolve the CAPTCHA."

  • Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) and try again.

  • Ensure you are not in Incognito mode.

  • Clear your browser cache and cookies.

  • Try a different browser or device.

Wrong Token Error

  • This error means your account is scheduled for deletion.

  • Your account will be deleted after a 7-day cool-off period.

  • If you wish to cancel deletion, contact 3Commas Support immediately.


Account Deletion Issues

Invalid Postal Code

  • Enter your postal code using ALL CAPITAL LETTERS.

  • For Canadian postal codes, ensure you include spaces where required.

Cannot Remove Account: Active Trades/Bots Present

After closing trades, go to Exchange Management and delete your exchange connection.

Important: If you delete a linked exchange, it cannot be restored. You would need to re-add it as a new connection.

Instead of deleting your exchange, we strongly recommend updating your API key: Update API Key This ensures that your bots, trade history, and settings remain intact.

Don’t forget to stop bots on your Demo account if applicable.

No "Delete My Account" Button?

  • If you created your account via the mobile app, account deletion must be done through the app.

  • If you signed up with Google, Binance, Facebook, or Apple ID, contact [email protected] or open a ticket to request account deletion.

  • If you signed up with email/password, you can follow this article for account deletion instructions.

If you continue experiencing issues, contact 3Commas Support or open a ticket for assistance.

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