Here you will find a list of our most frequently asked questions regarding 3Commas Subscriptions, please check here for a fast answer to a Subscription related query you may have!
How many Exchanges can I link to 3Commas?
You can link as many different exchange accounts as you like, from the same exchange or a mixture of different exchanges that 3Commas supports!
Can I Smart Trade on Futures exchanges with my Starter Plan?
Can I use any Bots on my Starter subscription plan level?
Yes, you can run 1 DCA Bot, 1 Grid Bot and 1 Options Bot on a Starter plan.
Can I use a Multi-pair or Grid Bot on my Advanced subscription plan level?
Yes, you can run 1 Multi-pair, 1 Grid Bot and 1 Options Bot on an Advanced plan.
My Subscription expires soon, can I try a higher plan level for a few days before I decide which subscription plan I'd like to take next?
Of course, this is no problem! Please contact Customer Support and we will give you a trial code so you may try out a different plan level before you decide which plan to take next!
What will happen if my Subscription has expired and I have open trades?
Don't worry! Any running trades or bot deals will complete normally or until you choose to manually cancel or close them.
When your paid subscription expires, you will move onto our Free subscription plan level; this will allow you to create 1 new Smart Trade, and run 1 DCA Bot, 1 Grid Bot and 1 Options Bot.
Which plan do I need if I want to use Marketplace signals to automate my trading?
A Pro subscription is recommended, as this allows you to use Multi-pair bots and Futures exchanges. A Multi-pair bot is important if you want the Marketplace signal to tell your bot which coins to trade.
If you only want to trade specific coins on a Spot exchange using a Marketplace signal, then you may be able to use an Advanced subscription plan.
Is a full TradingView.com subscription included in 3commas plans?
No, 3Commas and TradingView are separate companies, we do recommend traders open a free TradingView.com account as they may find the extra tools and indicators and more flexible chart layout (and the saving of favourite indicators) really useful. 3Commas charts are great for simple trades and monitoring your live trades but no substitute for a proper charting platform for Technical Analysis.
Why can't I use bots on my Paper Trading account?
Paper Trading accounts are still restricted by your current Subscription Plan level.
If you are on a Starter plan, then you can't use bots on Paper Trading accounts as this is not included at your current plan level. If you are on a Free subscription plan, then Paper Trading is not included.
Is Paper Trading included on the Free Subscription Plan level?
Paper Trading is available for paid subscription users, only.
How can I make my monthly Subscription Plan payment automatically recur?
When you originally subscribed to 3Commas, the monthly plan option is set to automatically recur and will charge your PayPal or Credit/Debit card when your subscription is due for renewal. If you cancelled this option, simply wait until your plan expires and then choose and pay for a plan again, this will then re-enable automatic payments when they are due each month. This option is unavailable for Cryptocurrency plan payments.