If your available balance in 3Commas looks lower than expected, or you see errors like “Unable to load available balance” or “EAPI: Invalid nonce”, here are the most common causes and fixes:
1. Margin Mode is Enabled
Please check if Margin trading mode is enabled on your Kraken account. Assets used as collateral in margin trades are locked and will not appear as available via the API.
Learn more here:
2. Kraken Earn is Enabled
Assets in your spot account may be earning yield via Kraken’s Earn feature. These assets appear available on Kraken, but are hidden from API access, so 3Commas cannot see them.
To fix this, disable the Earn feature for those assets in your Kraken account.
3. Nonce Sync Issues (EAPI errors)
A misconfigured Nonce window may cause API sync failures.
Common errors:
EAPI: Invalid nonce
Unable to load available balance
Go to your Kraken API key settings and set the Nonce window to 2000000 (2 million). Save and reconnect the API key in 3Commas.
Classic:
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