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Kraken: Why the Assets or Crypto your trade bought aren’t showing in your Exchange Account

If your crypto trade on Kraken completed but the coins aren’t showing, Kraken Earn or Margin mode may be hiding your funds from 3Commas.

Updated this week

If your available balance in 3Commas looks lower than expected, or you see errors like “Unable to load available balance” or “EAPI: Invalid nonce”, here are the most common causes and fixes:

1. Margin Mode is Enabled

Please check if Margin trading mode is enabled on your Kraken account. Assets used as collateral in margin trades are locked and will not appear as available via the API.

Learn more here:

2. Kraken Earn is Enabled

Assets in your spot account may be earning yield via Kraken’s Earn feature. These assets appear available on Kraken, but are hidden from API access, so 3Commas cannot see them.

To fix this, disable the Earn feature for those assets in your Kraken account.

3. Nonce Sync Issues (EAPI errors)

A misconfigured Nonce window may cause API sync failures.

Common errors:

  • EAPI: Invalid nonce

  • Unable to load available balance

Go to your Kraken API key settings and set the Nonce window to 2000000 (2 million). Save and reconnect the API key in 3Commas.

Classic:

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