Regional Restrictions (U.S. Customers)
Some assets on Kraken are restricted for U.S. customers due to local regulations. These assets may still appear in 3Commas, but if they are restricted in your region, you won’t be able to trade them. Any attempt to place an order for a restricted asset will result in an error returned by Kraken.
For the latest list of regionally available cryptocurrencies and Kraken’s regulatory licenses, please refer to:
1. Staked assets display separately
If you use Kraken Earn or staking features, your staked coins are now displayed separately in 3Commas.
Staked assets (such as
ETH2.S,ADA.S,XBT.B,XBT.M) appear as distinct entries in your balance.These balances are excluded from “Funds Available for trading” when creating bots or SmartTrades.
Your total account balance in 3Commas now matches your Kraken account, while ensuring only unstaked assets are tradeable.
Example:
You hold 1 ETH on Kraken, and 0.5 ETH is staked under ETH2.S. In 3Commas, you’ll see:
0.5 ETH available for trading
0.5 ETH2.S displayed separately as staked funds
This update ensures accurate balance reporting and prevents staked funds from being used in trades.
2. Margin mode is enabled
Please check if Margin trading mode is enabled on your Kraken account. Assets used as collateral in margin trades are locked and will not appear as available via the API.
Learn more here:
3. Nonce sync issues (EAPI errors)
A misconfigured Nonce window may cause API sync failures.
Common errors:
EAPI: Invalid nonce
Unable to load available balance
Go to your Kraken API key settings and set the Nonce window to 2000000 (2 million). Save and reconnect the API key in 3Commas.
Classic:
PRO:
